Engagement Strategies for the Public Sector – Social Media, Customer Service & Complaints
On Wednesday 20th May, Policy Knowledge will be holding anevent, ‘Engagement Strategies for the Public Sector – Social Media, Customer Service & Complaints’, in London.
As public sector organisations actively seek efficient and effective means to improve the ways they engage with their ‘customers’ and the public more widely, this event will offer an opportunity to hear examples of best practice, the challenges and the practical steps to improve links.
Community cohesion and transparency have become increasingly important for those in the public sector. Planned sessions will examine the use of social media including the pitfalls and immense opportunities that it offers, how to improve customer service and handling of complaints (and the approaches that can be taken from the private sector) as well as the emerging ways to disseminate information effectively and efficiently.
Overall, the event will consider:
Click here for more information and to sign up!