The importance of culture to the lasting success of a transformation programme cannot be overstated. The words of renowned management guru Peter Drucker ‘culture eats strategy for breakfast’, are highly applicable to any organisation embarking on organisation-wide transformation, which embraces both internal and citizen-facing processes.

In this insight piece, Caroline Gray, Principal Consultant – Business Change at Agilisys, discusses how to create the right culture, leadership, and engagement with stakeholders at all levels in your organisation, to ensure that your transformation programme delivers lasting success.