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The roles for service and support in public sector digital transformation projects
Digital Customer Service
The roles for service and support in public sector digital transformation projects
3y
Guest Writer
The importance of customer service in the public sector
Digital Customer Service
The importance of customer service in the public sector
3y
Guest Writer
Five customer service tech trends you need to know
Digital Customer Service
Five customer service tech trends you need to know
3y
Austin Clark
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Case study: Ordnance Survey’s omni-channel approach
Digital Customer Service
Case study: Ordnance Survey’s omni-channel approach
3y
Guest Writer
Contact centres: the intersection of software innovation and changing consumer behaviours
Digital Customer Service
Contact centres: the intersection of software innovation and changing consumer behaviours
3y
Austin Clark
The need for technology in today’s contact centres
Digital Customer Service
The need for technology in today’s contact centres
3y
Austin Clark
Q&A: Next generation service centres (Part 2)
Digital Transformation
Q&A: Next generation service centres (Part 2)
3y
Austin Clark
Q&A: Next generation service centres (Part 1)
Digital Customer Service
Q&A: Next generation service centres (Part 1)
3y
Austin Clark
Should voice biometrics be central to contact centre security?
Cyber Security
Should voice biometrics be central to contact centre security?
3y
Austin Clark
IT sharing cuts Staffordshire Council costs
Service Centres
IT sharing cuts Staffordshire Council costs
3y
Austin Clark
Three questions to ask when selecting a cloud provider
Change Management
Three questions to ask when selecting a cloud provider
3y
Guest Writer
Drones and the public sector: part one
Digital Transformation
Drones and the public sector: part one
3y
Austin Clark
Taking the London Borough of Barking and Dagenham into the cloud
Cloud Computing
Taking the London Borough of Barking and Dagenham into the cloud
3y
Austin Clark
Redcar and Cleveland signs deal to transform revenues and benefits services
Digital Customer Service
Redcar and Cleveland signs deal to transform revenues and benefits services
3y
Austin Clark
Great expectations: are today’s digital citizens being served?
Change Management
Great expectations: are today’s digital citizens being served?
3y
Austin Clark
Webinar: Transform your organisation's efficiency with next generation service centres
Conferences and Events
Webinar: Transform your organisation's efficiency with next generation service centres
3y
Austin Clark
Barking & Dagenham scoops top award
Digital Transformation
Barking & Dagenham scoops top award
3y
Austin Clark
Five essential tips for a world class service desk
Digital Customer Service
Five essential tips for a world class service desk
3y
Austin Clark
Interview: How Bristol is leading by example
Data Insight
Interview: How Bristol is leading by example
3y
Austin Clark
The projects behind Bristol’s rise in UK Smart Cities Index
Data Insight
The projects behind Bristol’s rise in UK Smart Cities Index
3y
Austin Clark
Why public sector organisations need a shared services centre
Digital Transformation
Why public sector organisations need a shared services centre
3y
Austin Clark
Enfield Council to introduce customer service 'robot'
Digital Customer Service
Enfield Council to introduce customer service 'robot'
5y
Austin Clark
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