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    Contact centres: the intersection of software innovation and changing consumer behaviours

    Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

    6d Austin Clark
    The need for technology in today’s contact centres

    Digital Customer Service The need for technology in today’s contact centres

    2w Austin Clark
    Q&A: Next generation service centres (Part 2)

    Digital Transformation Q&A: Next generation service centres (Part 2)

    2w Austin Clark
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    Q&A: Next generation service centres (Part 1)

    Digital Customer Service Q&A: Next generation service centres (Part 1)

    3w Austin Clark
    Should voice biometrics be central to contact centre security?

    Cyber Security Should voice biometrics be central to contact centre security?

    3w Austin Clark
    IT sharing cuts Staffordshire Council costs

    Service Centres IT sharing cuts Staffordshire Council costs

    4w Austin Clark
    Three questions to ask when selecting a cloud provider

    Change Management Three questions to ask when selecting a cloud provider

    4w Guest Writer
    Drones and the public sector: part one

    Digital Transformation Drones and the public sector: part one

    1m Austin Clark
    Taking the London Borough of Barking and Dagenham into the cloud

    Cloud Computing Taking the London Borough of Barking and Dagenham into the cloud

    1m Austin Clark
    Redcar and Cleveland signs deal to transform revenues and benefits services

    Digital Customer Service Redcar and Cleveland signs deal to transform revenues and benefits services

    1m Austin Clark
    Great expectations: are today’s digital citizens being served?

    Change Management Great expectations: are today’s digital citizens being served?

    2m Austin Clark
    Webinar: Transform your organisation's efficiency with next generation service centres

    Conferences and Events Webinar: Transform your organisation's efficiency with next generation service centres

    2m Austin Clark
    Barking & Dagenham scoops top award

    Digital Transformation Barking & Dagenham scoops top award

    3m Austin Clark
    Five essential tips for a world class service desk

    Digital Customer Service Five essential tips for a world class service desk

    3m Austin Clark
    Interview: How Bristol is leading by example

    Data Insight Interview: How Bristol is leading by example

    5m Austin Clark
    The projects behind Bristol’s rise in UK Smart Cities Index

    Data Insight The projects behind Bristol’s rise in UK Smart Cities Index

    7m Austin Clark
    Why public sector organisations need a shared services centre

    Digital Transformation Why public sector organisations need a shared services centre

    7m Austin Clark
    Enfield Council to introduce customer service 'robot'

    Digital Customer Service Enfield Council to introduce customer service 'robot'

    2y Austin Clark