The roles for service and support in public sector digital transformation projects

Digital Customer Service The roles for service and support in public sector digital transformation projects

1w Guest Writer
The importance of customer service in the public sector

Digital Customer Service The importance of customer service in the public sector

2m Guest Writer
Five customer service tech trends you need to know

Digital Customer Service Five customer service tech trends you need to know

3m Austin Clark
Get the latest analysis and reports delivered to your inbox daily
Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

4m Guest Writer
Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

4m Austin Clark
The need for technology in today’s contact centres

Digital Customer Service The need for technology in today’s contact centres

4m Austin Clark
Q&A: Next generation service centres (Part 2)

Digital Transformation Q&A: Next generation service centres (Part 2)

5m Austin Clark
Q&A: Next generation service centres (Part 1)

Digital Customer Service Q&A: Next generation service centres (Part 1)

5m Austin Clark
Should voice biometrics be central to contact centre security?

Cyber Security Should voice biometrics be central to contact centre security?

5m Austin Clark
IT sharing cuts Staffordshire Council costs

Service Centres IT sharing cuts Staffordshire Council costs

5m Austin Clark
Three questions to ask when selecting a cloud provider

Change Management Three questions to ask when selecting a cloud provider

5m Guest Writer
Drones and the public sector: part one

Digital Transformation Drones and the public sector: part one

5m Austin Clark
Taking the London Borough of Barking and Dagenham into the cloud

Cloud Computing Taking the London Borough of Barking and Dagenham into the cloud

5m Austin Clark
Redcar and Cleveland signs deal to transform revenues and benefits services

Digital Customer Service Redcar and Cleveland signs deal to transform revenues and benefits services

5m Austin Clark
Great expectations: are today’s digital citizens being served?

Change Management Great expectations: are today’s digital citizens being served?

6m Austin Clark
Webinar: Transform your organisation's efficiency with next generation service centres

Conferences and Events Webinar: Transform your organisation's efficiency with next generation service centres

6m Austin Clark
Barking & Dagenham scoops top award

Digital Transformation Barking & Dagenham scoops top award

7m Austin Clark
Five essential tips for a world class service desk

Digital Customer Service Five essential tips for a world class service desk

7m Austin Clark
Interview: How Bristol is leading by example

Data Insight Interview: How Bristol is leading by example

9m Austin Clark
The projects behind Bristol’s rise in UK Smart Cities Index

Data Insight The projects behind Bristol’s rise in UK Smart Cities Index

11m Austin Clark
Why public sector organisations need a shared services centre

Digital Transformation Why public sector organisations need a shared services centre

12m Austin Clark
Enfield Council to introduce customer service 'robot'

Digital Customer Service Enfield Council to introduce customer service 'robot'

2y Austin Clark