Digital document solutions and the public sector (Part 1)

Cloud Computing Digital document solutions and the public sector (Part 1)

6m Austin Clark
Salford launches new self-service benefits advice website

Digital Customer Service Salford launches new self-service benefits advice website

6m Austin Clark
The importance of customer service in the public sector

Digital Customer Service The importance of customer service in the public sector

6m Guest Writer
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Why the Local Digital Declaration matters to Stockport

Digital Customer Service Why the Local Digital Declaration matters to Stockport

6m Austin Clark
Getting the NHS AI-ready: Four things that need to happen

Data and security Getting the NHS AI-ready: Four things that need to happen

6m Guest Writer
Councils must invest in digital self-service now or face catastrophe

Digital Customer Service Councils must invest in digital self-service now or face catastrophe

6m Guest Writer
Ensuring the NHS mobile app doesn't become an unwanted birthday present

Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

6m Guest Writer
Case study: North Tyneside Council saves 103 hours every month through new data strategy

Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

6m Guest Writer
Innovations in public sector service – what can you learn?

Digital Transformation Innovations in public sector service – what can you learn?

6m Guest Writer
It’s about service change, not IT

Digital Customer Service It’s about service change, not IT

7m Austin Clark
Five customer service tech trends you need to know

Digital Customer Service Five customer service tech trends you need to know

7m Austin Clark
Three steps to effectively execute a customer journey map

Digital Customer Service Three steps to effectively execute a customer journey map

7m Austin Clark
Councils turn to smart tech to enhance service delivery

Digital Customer Service Councils turn to smart tech to enhance service delivery

7m Austin Clark
Brexit both an opportunity and a threat, says GDS chief

Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

8m Austin Clark
Crawley introduces citizen self-service

Digital Customer Service Crawley introduces citizen self-service

8m Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch

Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

8m Austin Clark
Joined up health and social care starts with the right network

Adult Social Care Joined up health and social care starts with the right network

8m Austin Clark
Pembrokeshire adopts homecare services monitoring across all providers

Adult Social Care Pembrokeshire adopts homecare services monitoring across all providers

8m Austin Clark
Clinically connected care homes could reduce NHS demand by £1bn

Adult Social Care Clinically connected care homes could reduce NHS demand by £1bn

8m Austin Clark
Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

8m Guest Writer
A German approach to digital transformation

Digital Customer Service A German approach to digital transformation

8m Austin Clark
Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

8m Guest Writer
Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

8m Austin Clark
The power of voice

Digital Customer Service The power of voice

8m Guest Writer
Intelligent information capture and the future of digital customer service

Digital Customer Service Intelligent information capture and the future of digital customer service

8m Austin Clark
Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

8m Austin Clark
HM Land Registry to launch new Local Land Charges service

Digital Customer Service HM Land Registry to launch new Local Land Charges service

8m Austin Clark