East Midlands Shared Services drives new ways of working

Cloud Computing East Midlands Shared Services drives new ways of working

7m Austin Clark
Helping residents help themselves

Digital Customer Service Helping residents help themselves

7m Guest Writer
Hackney introduces digital FOI system

Digital Customer Service Hackney introduces digital FOI system

7m Austin Clark
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Case study: How data will improve the NHS patient experience

Data and security Case study: How data will improve the NHS patient experience

7m Guest Writer
Tackling financial exclusion at a local level

Shared Services Tackling financial exclusion at a local level

7m Ross Davies
Councils urged to be ready for new HMO legislation

Digital Customer Service Councils urged to be ready for new HMO legislation

7m Austin Clark
Digital engagement platform launched for heath and care staff

Adult Social Care Digital engagement platform launched for heath and care staff

7m Austin Clark
Digital document solutions and the public sector (Part 2)

Digital Customer Service Digital document solutions and the public sector (Part 2)

8m Austin Clark
OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

Digital Customer Service OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

8m Austin Clark
Digital document solutions and the public sector (Part 1)

Cloud Computing Digital document solutions and the public sector (Part 1)

8m Austin Clark
Salford launches new self-service benefits advice website

Digital Customer Service Salford launches new self-service benefits advice website

8m Austin Clark
The importance of customer service in the public sector

Digital Customer Service The importance of customer service in the public sector

8m Guest Writer
Why the Local Digital Declaration matters to Stockport

Digital Customer Service Why the Local Digital Declaration matters to Stockport

8m Austin Clark
Getting the NHS AI-ready: Four things that need to happen

Data and security Getting the NHS AI-ready: Four things that need to happen

8m Guest Writer
Councils must invest in digital self-service now or face catastrophe

Digital Customer Service Councils must invest in digital self-service now or face catastrophe

8m Guest Writer
Ensuring the NHS mobile app doesn't become an unwanted birthday present

Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

9m Guest Writer
Case study: North Tyneside Council saves 103 hours every month through new data strategy

Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

9m Guest Writer
Innovations in public sector service – what can you learn?

Digital Transformation Innovations in public sector service – what can you learn?

9m Guest Writer
It’s about service change, not IT

Digital Customer Service It’s about service change, not IT

9m Austin Clark
Five customer service tech trends you need to know

Digital Customer Service Five customer service tech trends you need to know

9m Austin Clark
Three steps to effectively execute a customer journey map

Digital Customer Service Three steps to effectively execute a customer journey map

9m Austin Clark
Councils turn to smart tech to enhance service delivery

Digital Customer Service Councils turn to smart tech to enhance service delivery

9m Austin Clark
Brexit both an opportunity and a threat, says GDS chief

Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

10m Austin Clark
Crawley introduces citizen self-service

Digital Customer Service Crawley introduces citizen self-service

10m Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch

Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

10m Austin Clark
Joined up health and social care starts with the right network

Adult Social Care Joined up health and social care starts with the right network

10m Austin Clark
Pembrokeshire adopts homecare services monitoring across all providers

Adult Social Care Pembrokeshire adopts homecare services monitoring across all providers

10m Austin Clark