Clinically connected care homes could reduce NHS demand by £1bn

Adult Social Care Clinically connected care homes could reduce NHS demand by £1bn

6m Austin Clark
Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

6m Guest Writer
A German approach to digital transformation

Digital Customer Service A German approach to digital transformation

6m Austin Clark
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Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

6m Guest Writer
Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

6m Austin Clark
The power of voice

Digital Customer Service The power of voice

6m Guest Writer
Intelligent information capture and the future of digital customer service

Digital Customer Service Intelligent information capture and the future of digital customer service

6m Austin Clark
Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

6m Austin Clark
HM Land Registry to launch new Local Land Charges service

Digital Customer Service HM Land Registry to launch new Local Land Charges service

6m Austin Clark
Q&A - Jonathan Owen and technology at local council level - part 2

Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

6m Austin Clark
New funding to digitise information flow between adult social care and health settings

Adult Social Care New funding to digitise information flow between adult social care and health settings

6m Austin Clark
Library innovation equals success for North Somerset

Digital Customer Service Library innovation equals success for North Somerset

6m Austin Clark
Digital public sector challenges for Scotland announced

Digital Customer Service Digital public sector challenges for Scotland announced

6m Austin Clark
Buckinghamshire appoints first joint ICT director across County Council and NHS

Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

6m Austin Clark
The need for technology in today’s contact centres

Digital Customer Service The need for technology in today’s contact centres

6m Austin Clark
Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

6m Austin Clark
Braintree advances Digital Strategy

Cloud Computing Braintree advances Digital Strategy

6m Austin Clark
Waltham Forest encourages citizens to Tell Walt

Digital Customer Service Waltham Forest encourages citizens to Tell Walt

6m Austin Clark
Q&A: Next generation service centres (Part 2)

Digital Transformation Q&A: Next generation service centres (Part 2)

6m Austin Clark
Over 55s locked out of essential services and online benefits, report warns

Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

7m Austin Clark
Q&A: Next generation service centres (Part 1)

Digital Customer Service Q&A: Next generation service centres (Part 1)

7m Austin Clark
Should voice biometrics be central to contact centre security?

Cyber Security Should voice biometrics be central to contact centre security?

7m Austin Clark
New funding to improve care through technology welcomed

Adult Social Care New funding to improve care through technology welcomed

7m Austin Clark
IT sharing cuts Staffordshire Council costs

Service Centres IT sharing cuts Staffordshire Council costs

7m Austin Clark
Three questions to ask when selecting a cloud provider

Change Management Three questions to ask when selecting a cloud provider

7m Guest Writer
All London boroughs sign up to database of rogue landlords

Data Insight All London boroughs sign up to database of rogue landlords

7m Austin Clark
The role of technology in adult social care

Adult Social Care The role of technology in adult social care

7m Austin Clark