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    East Midlands Shared Services drives new ways of working

    Cloud Computing East Midlands Shared Services drives new ways of working

    7m Austin Clark
    Helping residents help themselves

    Digital Customer Service Helping residents help themselves

    7m Guest Writer
    Hackney introduces digital FOI system

    Digital Customer Service Hackney introduces digital FOI system

    7m Austin Clark
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    Case study: How data will improve the NHS patient experience

    Data and security Case study: How data will improve the NHS patient experience

    7m Guest Writer
    Tackling financial exclusion at a local level

    Shared Services Tackling financial exclusion at a local level

    7m Ross Davies
    Councils urged to be ready for new HMO legislation

    Digital Customer Service Councils urged to be ready for new HMO legislation

    7m Austin Clark
    Digital engagement platform launched for heath and care staff

    Adult Social Care Digital engagement platform launched for heath and care staff

    7m Austin Clark
    Digital document solutions and the public sector (Part 2)

    Digital Customer Service Digital document solutions and the public sector (Part 2)

    8m Austin Clark
    OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

    Digital Customer Service OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

    8m Austin Clark
    Digital document solutions and the public sector (Part 1)

    Cloud Computing Digital document solutions and the public sector (Part 1)

    8m Austin Clark
    Salford launches new self-service benefits advice website

    Digital Customer Service Salford launches new self-service benefits advice website

    8m Austin Clark
    The importance of customer service in the public sector

    Digital Customer Service The importance of customer service in the public sector

    8m Guest Writer
    Why the Local Digital Declaration matters to Stockport

    Digital Customer Service Why the Local Digital Declaration matters to Stockport

    8m Austin Clark
    Getting the NHS AI-ready: Four things that need to happen

    Data and security Getting the NHS AI-ready: Four things that need to happen

    8m Guest Writer
    Councils must invest in digital self-service now or face catastrophe

    Digital Customer Service Councils must invest in digital self-service now or face catastrophe

    8m Guest Writer
    Ensuring the NHS mobile app doesn't become an unwanted birthday present

    Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

    9m Guest Writer
    Case study: North Tyneside Council saves 103 hours every month through new data strategy

    Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

    9m Guest Writer
    Innovations in public sector service – what can you learn?

    Digital Transformation Innovations in public sector service – what can you learn?

    9m Guest Writer
    It’s about service change, not IT

    Digital Customer Service It’s about service change, not IT

    9m Austin Clark
    Five customer service tech trends you need to know

    Digital Customer Service Five customer service tech trends you need to know

    9m Austin Clark
    Three steps to effectively execute a customer journey map

    Digital Customer Service Three steps to effectively execute a customer journey map

    9m Austin Clark
    Councils turn to smart tech to enhance service delivery

    Digital Customer Service Councils turn to smart tech to enhance service delivery

    9m Austin Clark
    Brexit both an opportunity and a threat, says GDS chief

    Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

    10m Austin Clark
    Crawley introduces citizen self-service

    Digital Customer Service Crawley introduces citizen self-service

    10m Austin Clark
    Contact centres must find ‘sweet spot’ between technology and the human touch

    Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

    10m Austin Clark
    Joined up health and social care starts with the right network

    Adult Social Care Joined up health and social care starts with the right network

    10m Austin Clark
    Pembrokeshire adopts homecare services monitoring across all providers

    Adult Social Care Pembrokeshire adopts homecare services monitoring across all providers

    10m Austin Clark
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