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    Clinically connected care homes could reduce NHS demand by £1bn

    Adult Social Care Clinically connected care homes could reduce NHS demand by £1bn

    6m Austin Clark
    Case study: Ordnance Survey’s omni-channel approach

    Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

    6m Guest Writer
    A German approach to digital transformation

    Digital Customer Service A German approach to digital transformation

    6m Austin Clark
    Get the latest analysis and reports delivered to your inbox daily
    Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

    Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

    6m Guest Writer
    Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

    Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

    6m Austin Clark
    The power of voice

    Digital Customer Service The power of voice

    6m Guest Writer
    Intelligent information capture and the future of digital customer service

    Digital Customer Service Intelligent information capture and the future of digital customer service

    6m Austin Clark
    Contact centres: the intersection of software innovation and changing consumer behaviours

    Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

    6m Austin Clark
    HM Land Registry to launch new Local Land Charges service

    Digital Customer Service HM Land Registry to launch new Local Land Charges service

    6m Austin Clark
    Q&A - Jonathan Owen and technology at local council level - part 2

    Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

    6m Austin Clark
    New funding to digitise information flow between adult social care and health settings

    Adult Social Care New funding to digitise information flow between adult social care and health settings

    6m Austin Clark
    Library innovation equals success for North Somerset

    Digital Customer Service Library innovation equals success for North Somerset

    6m Austin Clark
    Digital public sector challenges for Scotland announced

    Digital Customer Service Digital public sector challenges for Scotland announced

    6m Austin Clark
    Buckinghamshire appoints first joint ICT director across County Council and NHS

    Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

    6m Austin Clark
    The need for technology in today’s contact centres

    Digital Customer Service The need for technology in today’s contact centres

    6m Austin Clark
    Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

    Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

    6m Austin Clark
    Braintree advances Digital Strategy

    Cloud Computing Braintree advances Digital Strategy

    6m Austin Clark
    Waltham Forest encourages citizens to Tell Walt

    Digital Customer Service Waltham Forest encourages citizens to Tell Walt

    6m Austin Clark
    Q&A: Next generation service centres (Part 2)

    Digital Transformation Q&A: Next generation service centres (Part 2)

    6m Austin Clark
    Over 55s locked out of essential services and online benefits, report warns

    Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

    7m Austin Clark
    Q&A: Next generation service centres (Part 1)

    Digital Customer Service Q&A: Next generation service centres (Part 1)

    7m Austin Clark
    Should voice biometrics be central to contact centre security?

    Cyber Security Should voice biometrics be central to contact centre security?

    7m Austin Clark
    New funding to improve care through technology welcomed

    Adult Social Care New funding to improve care through technology welcomed

    7m Austin Clark
    IT sharing cuts Staffordshire Council costs

    Service Centres IT sharing cuts Staffordshire Council costs

    7m Austin Clark
    Three questions to ask when selecting a cloud provider

    Change Management Three questions to ask when selecting a cloud provider

    7m Guest Writer
    All London boroughs sign up to database of rogue landlords

    Data Insight All London boroughs sign up to database of rogue landlords

    7m Austin Clark
    The role of technology in adult social care

    Adult Social Care The role of technology in adult social care

    7m Austin Clark
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