Hackney introduces digital FOI system

Digital Customer Service Hackney introduces digital FOI system

3m Austin Clark
Case study: How data will improve the NHS patient experience

Data and security Case study: How data will improve the NHS patient experience

3m Guest Writer
Tackling financial exclusion at a local level

Shared Services Tackling financial exclusion at a local level

3m Ross Davies
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Councils urged to be ready for new HMO legislation

Digital Customer Service Councils urged to be ready for new HMO legislation

3m Austin Clark
Digital engagement platform launched for heath and care staff

Adult Social Care Digital engagement platform launched for heath and care staff

3m Austin Clark
Digital document solutions and the public sector (Part 2)

Digital Customer Service Digital document solutions and the public sector (Part 2)

3m Austin Clark
OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

Digital Customer Service OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

4m Austin Clark
Digital document solutions and the public sector (Part 1)

Cloud Computing Digital document solutions and the public sector (Part 1)

4m Austin Clark
Salford launches new self-service benefits advice website

Digital Customer Service Salford launches new self-service benefits advice website

4m Austin Clark
The importance of customer service in the public sector

Digital Customer Service The importance of customer service in the public sector

4m Guest Writer
Why the Local Digital Declaration matters to Stockport

Digital Customer Service Why the Local Digital Declaration matters to Stockport

4m Austin Clark
Getting the NHS AI-ready: Four things that need to happen

Data and security Getting the NHS AI-ready: Four things that need to happen

4m Guest Writer
Councils must invest in digital self-service now or face catastrophe

Digital Customer Service Councils must invest in digital self-service now or face catastrophe

4m Guest Writer
Ensuring the NHS mobile app doesn't become an unwanted birthday present

Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

4m Guest Writer
Case study: North Tyneside Council saves 103 hours every month through new data strategy

Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

4m Guest Writer
Innovations in public sector service – what can you learn?

Digital Transformation Innovations in public sector service – what can you learn?

4m Guest Writer
It’s about service change, not IT

Digital Customer Service It’s about service change, not IT

4m Austin Clark
Five customer service tech trends you need to know

Digital Customer Service Five customer service tech trends you need to know

4m Austin Clark
Three steps to effectively execute a customer journey map

Digital Customer Service Three steps to effectively execute a customer journey map

5m Austin Clark
Councils turn to smart tech to enhance service delivery

Digital Customer Service Councils turn to smart tech to enhance service delivery

5m Austin Clark
Brexit both an opportunity and a threat, says GDS chief

Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

5m Austin Clark
Crawley introduces citizen self-service

Digital Customer Service Crawley introduces citizen self-service

5m Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch

Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

5m Austin Clark
Joined up health and social care starts with the right network

Adult Social Care Joined up health and social care starts with the right network

5m Austin Clark
Pembrokeshire adopts homecare services monitoring across all providers

Adult Social Care Pembrokeshire adopts homecare services monitoring across all providers

6m Austin Clark
Clinically connected care homes could reduce NHS demand by £1bn

Adult Social Care Clinically connected care homes could reduce NHS demand by £1bn

6m Austin Clark
Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

6m Guest Writer