The rise of chatbots in local councils…what can we learn from Marty McFly?

Digital Customer Service The rise of chatbots in local councils…what can we learn from Marty McFly?

3y Guest Writer
Council websites need to make Local Plan more accessible to residents

Change Management Council websites need to make Local Plan more accessible to residents

3y Austin Clark
New UKVI contract aims to streamline application process

Digital Customer Service New UKVI contract aims to streamline application process

3y Austin Clark
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Councils back launch of open source library for digital services

Data Insight Councils back launch of open source library for digital services

3y Austin Clark
Redcar and Cleveland signs deal to transform revenues and benefits services

Digital Customer Service Redcar and Cleveland signs deal to transform revenues and benefits services

3y Austin Clark
HMCTS 'behind where it expected to be' in reform programme

Digital Customer Service HMCTS 'behind where it expected to be' in reform programme

3y Austin Clark
Fully digital divorce applications go live

Digital Customer Service Fully digital divorce applications go live

3y Austin Clark
Great expectations: are today’s digital citizens being served?

Change Management Great expectations: are today’s digital citizens being served?

3y Austin Clark
Stockport advances digital-first approach through engagement management

Digital Customer Service Stockport advances digital-first approach through engagement management

3y Austin Clark
GDS launches consultation on website and app accessibility

Digital Customer Service GDS launches consultation on website and app accessibility

3y Austin Clark
Delivering data driven public services (video)

Data Insight Delivering data driven public services (video)

3y Austin Clark
Why does the computer say ‘no’?

Data Insight Why does the computer say ‘no’?

3y Austin Clark
Technology a “double-edged sword”, say majority of public servants

Digital Customer Service Technology a “double-edged sword”, say majority of public servants

3y Austin Clark
DVSA announces digital strategy

Digital Customer Service DVSA announces digital strategy

3y Austin Clark
Six ways to build a successful customer self-service strategy

Digital Customer Service Six ways to build a successful customer self-service strategy

3y Guest Writer
Liverpool City Council takes public protection and licensing services to the cloud

Cloud Computing Liverpool City Council takes public protection and licensing services to the cloud

3y Austin Clark
Key Cities partners with BSA to address UK skills shortage

Digital Customer Service Key Cities partners with BSA to address UK skills shortage

3y Austin Clark
Survey reveals citizen attitudes towards AI in the public sector

Digital Customer Service Survey reveals citizen attitudes towards AI in the public sector

3y Austin Clark
How local governments can capitalise on real-time communications

Cloud Computing How local governments can capitalise on real-time communications

3y Guest Writer
Simplicity and choice equal digital customer service success

Digital Customer Service Simplicity and choice equal digital customer service success

3y Austin Clark
Scottish councils ‘recognising the potential of digital’

Digital Customer Service Scottish councils ‘recognising the potential of digital’

3y Austin Clark
Department for Transport turns to AI

Digital Customer Service Department for Transport turns to AI

3y Austin Clark
Webinar: Transform your organisation's efficiency with next generation service centres

Conferences and Events Webinar: Transform your organisation's efficiency with next generation service centres

3y Austin Clark
Transforming customer service with unified communications

Digital Customer Service Transforming customer service with unified communications

3y Guest Writer
Rogue landlord database goes live

Digital Customer Service Rogue landlord database goes live

3y Austin Clark
Court service modernisation continues

Digital Customer Service Court service modernisation continues

3y Austin Clark
Harrogate tops council website index

Digital Customer Service Harrogate tops council website index

3y Austin Clark