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Brexit both an opportunity and a threat, says GDS chief
Digital Customer Service
Brexit both an opportunity and a threat, says GDS chief
5y
Austin Clark
Crawley introduces citizen self-service
Digital Customer Service
Crawley introduces citizen self-service
5y
Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch
Digital Customer Service
Contact centres must find ‘sweet spot’ between technology and the human touch
5y
Austin Clark
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Case study: Ordnance Survey’s omni-channel approach
Digital Customer Service
Case study: Ordnance Survey’s omni-channel approach
5y
Guest Writer
A German approach to digital transformation
Digital Customer Service
A German approach to digital transformation
5y
Austin Clark
Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction
Digital Customer Service
Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction
5y
Guest Writer
Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data
Digital Customer Service
Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data
5y
Austin Clark
The power of voice
Digital Customer Service
The power of voice
5y
Guest Writer
Intelligent information capture and the future of digital customer service
Digital Customer Service
Intelligent information capture and the future of digital customer service
5y
Austin Clark
Contact centres: the intersection of software innovation and changing consumer behaviours
Digital Customer Service
Contact centres: the intersection of software innovation and changing consumer behaviours
5y
Austin Clark
HM Land Registry to launch new Local Land Charges service
Digital Customer Service
HM Land Registry to launch new Local Land Charges service
5y
Austin Clark
Q&A - Jonathan Owen and technology at local council level - part 2
Digital Customer Service
Q&A - Jonathan Owen and technology at local council level - part 2
5y
Austin Clark
Library innovation equals success for North Somerset
Digital Customer Service
Library innovation equals success for North Somerset
5y
Austin Clark
Digital public sector challenges for Scotland announced
Digital Customer Service
Digital public sector challenges for Scotland announced
5y
Austin Clark
Buckinghamshire appoints first joint ICT director across County Council and NHS
Digital Customer Service
Buckinghamshire appoints first joint ICT director across County Council and NHS
5y
Austin Clark
The need for technology in today’s contact centres
Digital Customer Service
The need for technology in today’s contact centres
5y
Austin Clark
Q&A - Jonathan Owen and the role technology is playing at local council level - part 1
Digital Customer Service
Q&A - Jonathan Owen and the role technology is playing at local council level - part 1
5y
Austin Clark
Braintree advances Digital Strategy
Cloud Computing
Braintree advances Digital Strategy
5y
Austin Clark
Waltham Forest encourages citizens to Tell Walt
Digital Customer Service
Waltham Forest encourages citizens to Tell Walt
5y
Austin Clark
Over 55s locked out of essential services and online benefits, report warns
Digital Customer Service
Over 55s locked out of essential services and online benefits, report warns
5y
Austin Clark
Q&A: Next generation service centres (Part 1)
Digital Customer Service
Q&A: Next generation service centres (Part 1)
5y
Austin Clark
New funding to improve care through technology welcomed
Adult Social Care
New funding to improve care through technology welcomed
5y
Austin Clark
All London boroughs sign up to database of rogue landlords
Data Insight
All London boroughs sign up to database of rogue landlords
5y
Austin Clark
The role of technology in adult social care
Adult Social Care
The role of technology in adult social care
5y
Austin Clark
Councils racing ahead of NHS in visitor journey management solution deployment
Digital Customer Service
Councils racing ahead of NHS in visitor journey management solution deployment
5y
Austin Clark
Agile Experimentation: the better way to deliver government digital transformation?
Change Management
Agile Experimentation: the better way to deliver government digital transformation?
5y
Guest Writer
Council websites show progress in presentation of childcare information and services
Digital Customer Service
Council websites show progress in presentation of childcare information and services
5y
Austin Clark
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