Brexit both an opportunity and a threat, says GDS chief

Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

12m Austin Clark
Crawley introduces citizen self-service

Digital Customer Service Crawley introduces citizen self-service

12m Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch

Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

12m Austin Clark
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Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

1y Guest Writer
A German approach to digital transformation

Digital Customer Service A German approach to digital transformation

1y Austin Clark
Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

1y Guest Writer
Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

1y Austin Clark
The power of voice

Digital Customer Service The power of voice

1y Guest Writer
Intelligent information capture and the future of digital customer service

Digital Customer Service Intelligent information capture and the future of digital customer service

1y Austin Clark
Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

1y Austin Clark
HM Land Registry to launch new Local Land Charges service

Digital Customer Service HM Land Registry to launch new Local Land Charges service

1y Austin Clark
Q&A - Jonathan Owen and technology at local council level - part 2

Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

1y Austin Clark
Library innovation equals success for North Somerset

Digital Customer Service Library innovation equals success for North Somerset

1y Austin Clark
Digital public sector challenges for Scotland announced

Digital Customer Service Digital public sector challenges for Scotland announced

1y Austin Clark
Buckinghamshire appoints first joint ICT director across County Council and NHS

Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

1y Austin Clark
The need for technology in today’s contact centres

Digital Customer Service The need for technology in today’s contact centres

1y Austin Clark
Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

1y Austin Clark
Braintree advances Digital Strategy

Cloud Computing Braintree advances Digital Strategy

1y Austin Clark
Waltham Forest encourages citizens to Tell Walt

Digital Customer Service Waltham Forest encourages citizens to Tell Walt

1y Austin Clark
Over 55s locked out of essential services and online benefits, report warns

Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

1y Austin Clark
Q&A: Next generation service centres (Part 1)

Digital Customer Service Q&A: Next generation service centres (Part 1)

1y Austin Clark
New funding to improve care through technology welcomed

Adult Social Care New funding to improve care through technology welcomed

1y Austin Clark
All London boroughs sign up to database of rogue landlords

Data Insight All London boroughs sign up to database of rogue landlords

1y Austin Clark
The role of technology in adult social care

Adult Social Care The role of technology in adult social care

1y Austin Clark
Councils racing ahead of NHS in visitor journey management solution deployment

Digital Customer Service Councils racing ahead of NHS in visitor journey management solution deployment

1y Austin Clark
Agile Experimentation: the better way to deliver government digital transformation?

Change Management Agile Experimentation: the better way to deliver government digital transformation?

1y Guest Writer
Council websites show progress in presentation of childcare information and services

Digital Customer Service Council websites show progress in presentation of childcare information and services

1y Austin Clark