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    Brexit both an opportunity and a threat, says GDS chief

    Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

    1y Austin Clark
    Crawley introduces citizen self-service

    Digital Customer Service Crawley introduces citizen self-service

    1y Austin Clark
    Contact centres must find ‘sweet spot’ between technology and the human touch

    Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

    1y Austin Clark
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    Case study: Ordnance Survey’s omni-channel approach

    Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

    1y Guest Writer
    A German approach to digital transformation

    Digital Customer Service A German approach to digital transformation

    1y Austin Clark
    Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

    Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

    1y Guest Writer
    Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

    Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

    1y Austin Clark
    The power of voice

    Digital Customer Service The power of voice

    1y Guest Writer
    Intelligent information capture and the future of digital customer service

    Digital Customer Service Intelligent information capture and the future of digital customer service

    1y Austin Clark
    Contact centres: the intersection of software innovation and changing consumer behaviours

    Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

    1y Austin Clark
    HM Land Registry to launch new Local Land Charges service

    Digital Customer Service HM Land Registry to launch new Local Land Charges service

    1y Austin Clark
    Q&A - Jonathan Owen and technology at local council level - part 2

    Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

    1y Austin Clark
    Library innovation equals success for North Somerset

    Digital Customer Service Library innovation equals success for North Somerset

    1y Austin Clark
    Digital public sector challenges for Scotland announced

    Digital Customer Service Digital public sector challenges for Scotland announced

    1y Austin Clark
    Buckinghamshire appoints first joint ICT director across County Council and NHS

    Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

    1y Austin Clark
    The need for technology in today’s contact centres

    Digital Customer Service The need for technology in today’s contact centres

    1y Austin Clark
    Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

    Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

    1y Austin Clark
    Braintree advances Digital Strategy

    Cloud Computing Braintree advances Digital Strategy

    1y Austin Clark
    Waltham Forest encourages citizens to Tell Walt

    Digital Customer Service Waltham Forest encourages citizens to Tell Walt

    1y Austin Clark
    Over 55s locked out of essential services and online benefits, report warns

    Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

    1y Austin Clark
    Q&A: Next generation service centres (Part 1)

    Digital Customer Service Q&A: Next generation service centres (Part 1)

    1y Austin Clark
    New funding to improve care through technology welcomed

    Adult Social Care New funding to improve care through technology welcomed

    1y Austin Clark
    All London boroughs sign up to database of rogue landlords

    Data Insight All London boroughs sign up to database of rogue landlords

    1y Austin Clark
    The role of technology in adult social care

    Adult Social Care The role of technology in adult social care

    1y Austin Clark
    Councils racing ahead of NHS in visitor journey management solution deployment

    Digital Customer Service Councils racing ahead of NHS in visitor journey management solution deployment

    1y Austin Clark
    Agile Experimentation: the better way to deliver government digital transformation?

    Change Management Agile Experimentation: the better way to deliver government digital transformation?

    1y Guest Writer
    Council websites show progress in presentation of childcare information and services

    Digital Customer Service Council websites show progress in presentation of childcare information and services

    1y Austin Clark
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