Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

10m Austin Clark
The power of voice

Digital Customer Service The power of voice

10m Guest Writer
Intelligent information capture and the future of digital customer service

Digital Customer Service Intelligent information capture and the future of digital customer service

10m Austin Clark
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Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

10m Austin Clark
HM Land Registry to launch new Local Land Charges service

Digital Customer Service HM Land Registry to launch new Local Land Charges service

10m Austin Clark
Q&A - Jonathan Owen and technology at local council level - part 2

Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

10m Austin Clark
Library innovation equals success for North Somerset

Digital Customer Service Library innovation equals success for North Somerset

10m Austin Clark
Digital public sector challenges for Scotland announced

Digital Customer Service Digital public sector challenges for Scotland announced

10m Austin Clark
Buckinghamshire appoints first joint ICT director across County Council and NHS

Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

10m Austin Clark
The need for technology in today’s contact centres

Digital Customer Service The need for technology in today’s contact centres

11m Austin Clark
Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

11m Austin Clark
Braintree advances Digital Strategy

Cloud Computing Braintree advances Digital Strategy

11m Austin Clark
Waltham Forest encourages citizens to Tell Walt

Digital Customer Service Waltham Forest encourages citizens to Tell Walt

11m Austin Clark
Over 55s locked out of essential services and online benefits, report warns

Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

11m Austin Clark
Q&A: Next generation service centres (Part 1)

Digital Customer Service Q&A: Next generation service centres (Part 1)

11m Austin Clark
New funding to improve care through technology welcomed

Adult Social Care New funding to improve care through technology welcomed

11m Austin Clark
All London boroughs sign up to database of rogue landlords

Data Insight All London boroughs sign up to database of rogue landlords

11m Austin Clark
The role of technology in adult social care

Adult Social Care The role of technology in adult social care

11m Austin Clark
Councils racing ahead of NHS in visitor journey management solution deployment

Digital Customer Service Councils racing ahead of NHS in visitor journey management solution deployment

11m Austin Clark
Agile Experimentation: the better way to deliver government digital transformation?

Change Management Agile Experimentation: the better way to deliver government digital transformation?

11m Guest Writer
Council websites show progress in presentation of childcare information and services

Digital Customer Service Council websites show progress in presentation of childcare information and services

11m Austin Clark
The rise of chatbots in local councils…what can we learn from Marty McFly?

Digital Customer Service The rise of chatbots in local councils…what can we learn from Marty McFly?

11m Guest Writer
Council websites need to make Local Plan more accessible to residents

Change Management Council websites need to make Local Plan more accessible to residents

11m Austin Clark
New UKVI contract aims to streamline application process

Digital Customer Service New UKVI contract aims to streamline application process

11m Austin Clark
Councils back launch of open source library for digital services

Data Insight Councils back launch of open source library for digital services

11m Austin Clark
Redcar and Cleveland signs deal to transform revenues and benefits services

Digital Customer Service Redcar and Cleveland signs deal to transform revenues and benefits services

11m Austin Clark
HMCTS 'behind where it expected to be' in reform programme

Digital Customer Service HMCTS 'behind where it expected to be' in reform programme

12m Austin Clark