Case study: Canterbury drives service transformation

Digital Customer Service Case study: Canterbury drives service transformation

6m Austin Clark
The roles for service and support in public sector digital transformation projects

Digital Customer Service The roles for service and support in public sector digital transformation projects

6m Guest Writer
Why digital will be critical for future success in the housing sector

Adult Social Care Why digital will be critical for future success in the housing sector

7m Austin Clark
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Land Registry explores Blockchain for next phase of Digital Street project

Digital Customer Service Land Registry explores Blockchain for next phase of Digital Street project

7m Austin Clark
Helping residents help themselves

Digital Customer Service Helping residents help themselves

7m Guest Writer
Hackney introduces digital FOI system

Digital Customer Service Hackney introduces digital FOI system

7m Austin Clark
Councils urged to be ready for new HMO legislation

Digital Customer Service Councils urged to be ready for new HMO legislation

7m Austin Clark
Digital document solutions and the public sector (Part 2)

Digital Customer Service Digital document solutions and the public sector (Part 2)

8m Austin Clark
OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

Digital Customer Service OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

8m Austin Clark
Digital document solutions and the public sector (Part 1)

Cloud Computing Digital document solutions and the public sector (Part 1)

8m Austin Clark
Salford launches new self-service benefits advice website

Digital Customer Service Salford launches new self-service benefits advice website

8m Austin Clark
The importance of customer service in the public sector

Digital Customer Service The importance of customer service in the public sector

8m Guest Writer
Why the Local Digital Declaration matters to Stockport

Digital Customer Service Why the Local Digital Declaration matters to Stockport

8m Austin Clark
Getting the NHS AI-ready: Four things that need to happen

Data and security Getting the NHS AI-ready: Four things that need to happen

8m Guest Writer
Councils must invest in digital self-service now or face catastrophe

Digital Customer Service Councils must invest in digital self-service now or face catastrophe

8m Guest Writer
Ensuring the NHS mobile app doesn't become an unwanted birthday present

Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

9m Guest Writer
Case study: North Tyneside Council saves 103 hours every month through new data strategy

Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

9m Guest Writer
It’s about service change, not IT

Digital Customer Service It’s about service change, not IT

9m Austin Clark
Five customer service tech trends you need to know

Digital Customer Service Five customer service tech trends you need to know

9m Austin Clark
Three steps to effectively execute a customer journey map

Digital Customer Service Three steps to effectively execute a customer journey map

9m Austin Clark
Councils turn to smart tech to enhance service delivery

Digital Customer Service Councils turn to smart tech to enhance service delivery

9m Austin Clark
Brexit both an opportunity and a threat, says GDS chief

Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

10m Austin Clark
Crawley introduces citizen self-service

Digital Customer Service Crawley introduces citizen self-service

10m Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch

Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

10m Austin Clark
Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

10m Guest Writer
A German approach to digital transformation

Digital Customer Service A German approach to digital transformation

10m Austin Clark
Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

10m Guest Writer