Ensuring the NHS mobile app doesn't become an unwanted birthday present

Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

4m Guest Writer
Case study: North Tyneside Council saves 103 hours every month through new data strategy

Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

4m Guest Writer
It’s about service change, not IT

Digital Customer Service It’s about service change, not IT

4m Austin Clark
Get the latest analysis and reports delivered to your inbox daily
Five customer service tech trends you need to know

Digital Customer Service Five customer service tech trends you need to know

4m Austin Clark
Three steps to effectively execute a customer journey map

Digital Customer Service Three steps to effectively execute a customer journey map

5m Austin Clark
Councils turn to smart tech to enhance service delivery

Digital Customer Service Councils turn to smart tech to enhance service delivery

5m Austin Clark
Brexit both an opportunity and a threat, says GDS chief

Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

5m Austin Clark
Crawley introduces citizen self-service

Digital Customer Service Crawley introduces citizen self-service

5m Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch

Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

5m Austin Clark
Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

6m Guest Writer
A German approach to digital transformation

Digital Customer Service A German approach to digital transformation

6m Austin Clark
Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

6m Guest Writer
Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

6m Austin Clark
The power of voice

Digital Customer Service The power of voice

6m Guest Writer
Intelligent information capture and the future of digital customer service

Digital Customer Service Intelligent information capture and the future of digital customer service

6m Austin Clark
Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

6m Austin Clark
HM Land Registry to launch new Local Land Charges service

Digital Customer Service HM Land Registry to launch new Local Land Charges service

6m Austin Clark
Q&A - Jonathan Owen and technology at local council level - part 2

Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

6m Austin Clark
Library innovation equals success for North Somerset

Digital Customer Service Library innovation equals success for North Somerset

6m Austin Clark
Digital public sector challenges for Scotland announced

Digital Customer Service Digital public sector challenges for Scotland announced

6m Austin Clark
Buckinghamshire appoints first joint ICT director across County Council and NHS

Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

6m Austin Clark
The need for technology in today’s contact centres

Digital Customer Service The need for technology in today’s contact centres

6m Austin Clark
Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

6m Austin Clark
Braintree advances Digital Strategy

Cloud Computing Braintree advances Digital Strategy

6m Austin Clark
Waltham Forest encourages citizens to Tell Walt

Digital Customer Service Waltham Forest encourages citizens to Tell Walt

6m Austin Clark
Over 55s locked out of essential services and online benefits, report warns

Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

6m Austin Clark
Q&A: Next generation service centres (Part 1)

Digital Customer Service Q&A: Next generation service centres (Part 1)

7m Austin Clark