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    Case study: Canterbury drives service transformation

    Digital Customer Service Case study: Canterbury drives service transformation

    6d Austin Clark
    The roles for service and support in public sector digital transformation projects

    Digital Customer Service The roles for service and support in public sector digital transformation projects

    1w Guest Writer
    Why digital will be critical for future success in the housing sector

    Adult Social Care Why digital will be critical for future success in the housing sector

    3w Austin Clark
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    Land Registry explores Blockchain for next phase of Digital Street project

    Digital Customer Service Land Registry explores Blockchain for next phase of Digital Street project

    3w Austin Clark
    Helping residents help themselves

    Digital Customer Service Helping residents help themselves

    1m Guest Writer
    Hackney introduces digital FOI system

    Digital Customer Service Hackney introduces digital FOI system

    1m Austin Clark
    Councils urged to be ready for new HMO legislation

    Digital Customer Service Councils urged to be ready for new HMO legislation

    1m Austin Clark
    Digital document solutions and the public sector (Part 2)

    Digital Customer Service Digital document solutions and the public sector (Part 2)

    2m Austin Clark
    OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

    Digital Customer Service OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

    2m Austin Clark
    Digital document solutions and the public sector (Part 1)

    Cloud Computing Digital document solutions and the public sector (Part 1)

    2m Austin Clark
    Salford launches new self-service benefits advice website

    Digital Customer Service Salford launches new self-service benefits advice website

    2m Austin Clark
    The importance of customer service in the public sector

    Digital Customer Service The importance of customer service in the public sector

    2m Guest Writer
    Why the Local Digital Declaration matters to Stockport

    Digital Customer Service Why the Local Digital Declaration matters to Stockport

    2m Austin Clark
    Getting the NHS AI-ready: Four things that need to happen

    Data and security Getting the NHS AI-ready: Four things that need to happen

    2m Guest Writer
    Councils must invest in digital self-service now or face catastrophe

    Digital Customer Service Councils must invest in digital self-service now or face catastrophe

    2m Guest Writer
    Ensuring the NHS mobile app doesn't become an unwanted birthday present

    Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

    3m Guest Writer
    Case study: North Tyneside Council saves 103 hours every month through new data strategy

    Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

    3m Guest Writer
    It’s about service change, not IT

    Digital Customer Service It’s about service change, not IT

    3m Austin Clark
    Five customer service tech trends you need to know

    Digital Customer Service Five customer service tech trends you need to know

    3m Austin Clark
    Three steps to effectively execute a customer journey map

    Digital Customer Service Three steps to effectively execute a customer journey map

    3m Austin Clark
    Councils turn to smart tech to enhance service delivery

    Digital Customer Service Councils turn to smart tech to enhance service delivery

    3m Austin Clark
    Brexit both an opportunity and a threat, says GDS chief

    Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

    4m Austin Clark
    Crawley introduces citizen self-service

    Digital Customer Service Crawley introduces citizen self-service

    4m Austin Clark
    Contact centres must find ‘sweet spot’ between technology and the human touch

    Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

    4m Austin Clark
    Case study: Ordnance Survey’s omni-channel approach

    Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

    4m Guest Writer
    A German approach to digital transformation

    Digital Customer Service A German approach to digital transformation

    4m Austin Clark
    Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

    Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

    4m Guest Writer
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