Case study: Canterbury drives service transformation

Digital Customer Service Case study: Canterbury drives service transformation

6d Austin Clark
The roles for service and support in public sector digital transformation projects

Digital Customer Service The roles for service and support in public sector digital transformation projects

1w Guest Writer
Why digital will be critical for future success in the housing sector

Adult Social Care Why digital will be critical for future success in the housing sector

3w Austin Clark
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Land Registry explores Blockchain for next phase of Digital Street project

Digital Customer Service Land Registry explores Blockchain for next phase of Digital Street project

3w Austin Clark
Helping residents help themselves

Digital Customer Service Helping residents help themselves

1m Guest Writer
Hackney introduces digital FOI system

Digital Customer Service Hackney introduces digital FOI system

1m Austin Clark
Councils urged to be ready for new HMO legislation

Digital Customer Service Councils urged to be ready for new HMO legislation

1m Austin Clark
Digital document solutions and the public sector (Part 2)

Digital Customer Service Digital document solutions and the public sector (Part 2)

2m Austin Clark
OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

Digital Customer Service OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

2m Austin Clark
Digital document solutions and the public sector (Part 1)

Cloud Computing Digital document solutions and the public sector (Part 1)

2m Austin Clark
Salford launches new self-service benefits advice website

Digital Customer Service Salford launches new self-service benefits advice website

2m Austin Clark
The importance of customer service in the public sector

Digital Customer Service The importance of customer service in the public sector

2m Guest Writer
Why the Local Digital Declaration matters to Stockport

Digital Customer Service Why the Local Digital Declaration matters to Stockport

2m Austin Clark
Getting the NHS AI-ready: Four things that need to happen

Data and security Getting the NHS AI-ready: Four things that need to happen

2m Guest Writer
Councils must invest in digital self-service now or face catastrophe

Digital Customer Service Councils must invest in digital self-service now or face catastrophe

2m Guest Writer
Ensuring the NHS mobile app doesn't become an unwanted birthday present

Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

3m Guest Writer
Case study: North Tyneside Council saves 103 hours every month through new data strategy

Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

3m Guest Writer
It’s about service change, not IT

Digital Customer Service It’s about service change, not IT

3m Austin Clark
Five customer service tech trends you need to know

Digital Customer Service Five customer service tech trends you need to know

3m Austin Clark
Three steps to effectively execute a customer journey map

Digital Customer Service Three steps to effectively execute a customer journey map

3m Austin Clark
Councils turn to smart tech to enhance service delivery

Digital Customer Service Councils turn to smart tech to enhance service delivery

3m Austin Clark
Brexit both an opportunity and a threat, says GDS chief

Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

4m Austin Clark
Crawley introduces citizen self-service

Digital Customer Service Crawley introduces citizen self-service

4m Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch

Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

4m Austin Clark
Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

4m Guest Writer
A German approach to digital transformation

Digital Customer Service A German approach to digital transformation

4m Austin Clark
Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

4m Guest Writer
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