Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

34m Austin Clark
The power of voice

Digital Customer Service The power of voice

23h Guest Writer
Intelligent information capture and the future of digital customer service

Digital Customer Service Intelligent information capture and the future of digital customer service

2d Austin Clark
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Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

6d Austin Clark
HM Land Registry to launch new Local Land Charges service

Digital Customer Service HM Land Registry to launch new Local Land Charges service

6d Austin Clark
Q&A - Jonathan Owen and technology at local council level - part 2

Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

7d Austin Clark
New funding to digitise information flow between adult social care and health settings

Adult Social Care New funding to digitise information flow between adult social care and health settings

1w Austin Clark
Library innovation equals success for North Somerset

Digital Customer Service Library innovation equals success for North Somerset

1w Austin Clark
Digital public sector challenges for Scotland announced

Digital Customer Service Digital public sector challenges for Scotland announced

1w Austin Clark
Buckinghamshire appoints first joint ICT director across County Council and NHS

Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

1w Austin Clark
The need for technology in today’s contact centres

Digital Customer Service The need for technology in today’s contact centres

2w Austin Clark
Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

2w Austin Clark
Braintree advances Digital Strategy

Cloud Computing Braintree advances Digital Strategy

2w Austin Clark
Waltham Forest encourages citizens to Tell Walt

Digital Customer Service Waltham Forest encourages citizens to Tell Walt

2w Austin Clark
Q&A: Next generation service centres (Part 2)

Digital Transformation Q&A: Next generation service centres (Part 2)

2w Austin Clark
Over 55s locked out of essential services and online benefits, report warns

Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

3w Austin Clark
Q&A: Next generation service centres (Part 1)

Digital Customer Service Q&A: Next generation service centres (Part 1)

3w Austin Clark
Should voice biometrics be central to contact centre security?

Cyber Security Should voice biometrics be central to contact centre security?

3w Austin Clark
New funding to improve care through technology welcomed

Adult Social Care New funding to improve care through technology welcomed

4w Austin Clark
IT sharing cuts Staffordshire Council costs

Service Centres IT sharing cuts Staffordshire Council costs

4w Austin Clark
Three questions to ask when selecting a cloud provider

Change Management Three questions to ask when selecting a cloud provider

4w Guest Writer
All London boroughs sign up to database of rogue landlords

Data Insight All London boroughs sign up to database of rogue landlords

4w Austin Clark
The role of technology in adult social care

Adult Social Care The role of technology in adult social care

4w Austin Clark
Councils racing ahead of NHS in visitor journey management solution deployment

Digital Customer Service Councils racing ahead of NHS in visitor journey management solution deployment

4w Austin Clark
Agile Experimentation: the better way to deliver government digital transformation?

Change Management Agile Experimentation: the better way to deliver government digital transformation?

4w Guest Writer
Council websites show progress in presentation of childcare information and services

Digital Customer Service Council websites show progress in presentation of childcare information and services

4w Austin Clark
The rise of chatbots in local councils…what can we learn from Marty McFly?

Digital Customer Service The rise of chatbots in local councils…what can we learn from Marty McFly?

1m Guest Writer
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