Salford launches new self-service benefits advice website

Digital Customer Service Salford launches new self-service benefits advice website

1d Austin Clark
The importance of customer service in the public sector

Digital Customer Service The importance of customer service in the public sector

2d Guest Writer
Why the Local Digital Declaration matters to Stockport

Digital Customer Service Why the Local Digital Declaration matters to Stockport

4d Austin Clark
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Getting the NHS AI-ready: Four things that need to happen

Data and security Getting the NHS AI-ready: Four things that need to happen

4d Guest Writer
Councils must invest in digital self-service now or face catastrophe

Digital Customer Service Councils must invest in digital self-service now or face catastrophe

1w Guest Writer
Ensuring the NHS mobile app doesn't become an unwanted birthday present

Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

2w Guest Writer
Case study: North Tyneside Council saves 103 hours every month through new data strategy

Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

2w Guest Writer
Innovations in public sector service – what can you learn?

Digital Transformation Innovations in public sector service – what can you learn?

2w Guest Writer
It’s about service change, not IT

Digital Customer Service It’s about service change, not IT

2w Austin Clark
Five customer service tech trends you need to know

Digital Customer Service Five customer service tech trends you need to know

3w Austin Clark
Three steps to effectively execute a customer journey map

Digital Customer Service Three steps to effectively execute a customer journey map

4w Austin Clark
Councils turn to smart tech to enhance service delivery

Digital Customer Service Councils turn to smart tech to enhance service delivery

1m Austin Clark
Brexit both an opportunity and a threat, says GDS chief

Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

1m Austin Clark
Crawley introduces citizen self-service

Digital Customer Service Crawley introduces citizen self-service

1m Austin Clark
Contact centres must find ‘sweet spot’ between technology and the human touch

Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

2m Austin Clark
Joined up health and social care starts with the right network

Adult Social Care Joined up health and social care starts with the right network

2m Austin Clark
Pembrokeshire adopts homecare services monitoring across all providers

Adult Social Care Pembrokeshire adopts homecare services monitoring across all providers

2m Austin Clark
Clinically connected care homes could reduce NHS demand by £1bn

Adult Social Care Clinically connected care homes could reduce NHS demand by £1bn

2m Austin Clark
Case study: Ordnance Survey’s omni-channel approach

Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

2m Guest Writer
A German approach to digital transformation

Digital Customer Service A German approach to digital transformation

2m Austin Clark
Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

2m Guest Writer
Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

2m Austin Clark
The power of voice

Digital Customer Service The power of voice

2m Guest Writer
Intelligent information capture and the future of digital customer service

Digital Customer Service Intelligent information capture and the future of digital customer service

2m Austin Clark
Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

2m Austin Clark
HM Land Registry to launch new Local Land Charges service

Digital Customer Service HM Land Registry to launch new Local Land Charges service

2m Austin Clark
Q&A - Jonathan Owen and technology at local council level - part 2

Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

2m Austin Clark
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