close

Innovation and change

Service delivery

Data and security

Digital infrastructure

People and processes

    Information

    Service delivery
    Sort
    Salford launches new self-service benefits advice website

    Digital Customer Service Salford launches new self-service benefits advice website

    1d Austin Clark
    The importance of customer service in the public sector

    Digital Customer Service The importance of customer service in the public sector

    2d Guest Writer
    Why the Local Digital Declaration matters to Stockport

    Digital Customer Service Why the Local Digital Declaration matters to Stockport

    4d Austin Clark
    Get the latest analysis and reports delivered to your inbox daily
    Getting the NHS AI-ready: Four things that need to happen

    Data and security Getting the NHS AI-ready: Four things that need to happen

    4d Guest Writer
    Councils must invest in digital self-service now or face catastrophe

    Digital Customer Service Councils must invest in digital self-service now or face catastrophe

    1w Guest Writer
    Ensuring the NHS mobile app doesn't become an unwanted birthday present

    Digital Customer Service Ensuring the NHS mobile app doesn't become an unwanted birthday present

    2w Guest Writer
    Case study: North Tyneside Council saves 103 hours every month through new data strategy

    Digital Customer Service Case study: North Tyneside Council saves 103 hours every month through new data strategy

    2w Guest Writer
    Innovations in public sector service – what can you learn?

    Digital Transformation Innovations in public sector service – what can you learn?

    2w Guest Writer
    It’s about service change, not IT

    Digital Customer Service It’s about service change, not IT

    2w Austin Clark
    Five customer service tech trends you need to know

    Digital Customer Service Five customer service tech trends you need to know

    3w Austin Clark
    Three steps to effectively execute a customer journey map

    Digital Customer Service Three steps to effectively execute a customer journey map

    4w Austin Clark
    Councils turn to smart tech to enhance service delivery

    Digital Customer Service Councils turn to smart tech to enhance service delivery

    1m Austin Clark
    Brexit both an opportunity and a threat, says GDS chief

    Digital Customer Service Brexit both an opportunity and a threat, says GDS chief

    1m Austin Clark
    Crawley introduces citizen self-service

    Digital Customer Service Crawley introduces citizen self-service

    1m Austin Clark
    Contact centres must find ‘sweet spot’ between technology and the human touch

    Digital Customer Service Contact centres must find ‘sweet spot’ between technology and the human touch

    2m Austin Clark
    Joined up health and social care starts with the right network

    Adult Social Care Joined up health and social care starts with the right network

    2m Austin Clark
    Pembrokeshire adopts homecare services monitoring across all providers

    Adult Social Care Pembrokeshire adopts homecare services monitoring across all providers

    2m Austin Clark
    Clinically connected care homes could reduce NHS demand by £1bn

    Adult Social Care Clinically connected care homes could reduce NHS demand by £1bn

    2m Austin Clark
    Case study: Ordnance Survey’s omni-channel approach

    Digital Customer Service Case study: Ordnance Survey’s omni-channel approach

    2m Guest Writer
    A German approach to digital transformation

    Digital Customer Service A German approach to digital transformation

    2m Austin Clark
    Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

    Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

    2m Guest Writer
    Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

    Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

    2m Austin Clark
    The power of voice

    Digital Customer Service The power of voice

    2m Guest Writer
    Intelligent information capture and the future of digital customer service

    Digital Customer Service Intelligent information capture and the future of digital customer service

    2m Austin Clark
    Contact centres: the intersection of software innovation and changing consumer behaviours

    Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

    2m Austin Clark
    HM Land Registry to launch new Local Land Charges service

    Digital Customer Service HM Land Registry to launch new Local Land Charges service

    2m Austin Clark
    Q&A - Jonathan Owen and technology at local council level - part 2

    Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

    2m Austin Clark
    1 2 3 … 15