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    Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

    Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

    34m Austin Clark
    The power of voice

    Digital Customer Service The power of voice

    23h Guest Writer
    Intelligent information capture and the future of digital customer service

    Digital Customer Service Intelligent information capture and the future of digital customer service

    2d Austin Clark
    Get the latest analysis and reports delivered to your inbox daily
    Contact centres: the intersection of software innovation and changing consumer behaviours

    Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

    6d Austin Clark
    HM Land Registry to launch new Local Land Charges service

    Digital Customer Service HM Land Registry to launch new Local Land Charges service

    6d Austin Clark
    Q&A - Jonathan Owen and technology at local council level - part 2

    Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

    7d Austin Clark
    New funding to digitise information flow between adult social care and health settings

    Adult Social Care New funding to digitise information flow between adult social care and health settings

    1w Austin Clark
    Library innovation equals success for North Somerset

    Digital Customer Service Library innovation equals success for North Somerset

    1w Austin Clark
    Digital public sector challenges for Scotland announced

    Digital Customer Service Digital public sector challenges for Scotland announced

    1w Austin Clark
    Buckinghamshire appoints first joint ICT director across County Council and NHS

    Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

    1w Austin Clark
    The need for technology in today’s contact centres

    Digital Customer Service The need for technology in today’s contact centres

    2w Austin Clark
    Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

    Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

    2w Austin Clark
    Braintree advances Digital Strategy

    Cloud Computing Braintree advances Digital Strategy

    2w Austin Clark
    Waltham Forest encourages citizens to Tell Walt

    Digital Customer Service Waltham Forest encourages citizens to Tell Walt

    2w Austin Clark
    Q&A: Next generation service centres (Part 2)

    Digital Transformation Q&A: Next generation service centres (Part 2)

    2w Austin Clark
    Over 55s locked out of essential services and online benefits, report warns

    Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

    3w Austin Clark
    Q&A: Next generation service centres (Part 1)

    Digital Customer Service Q&A: Next generation service centres (Part 1)

    3w Austin Clark
    Should voice biometrics be central to contact centre security?

    Cyber Security Should voice biometrics be central to contact centre security?

    3w Austin Clark
    New funding to improve care through technology welcomed

    Adult Social Care New funding to improve care through technology welcomed

    4w Austin Clark
    IT sharing cuts Staffordshire Council costs

    Service Centres IT sharing cuts Staffordshire Council costs

    4w Austin Clark
    Three questions to ask when selecting a cloud provider

    Change Management Three questions to ask when selecting a cloud provider

    4w Guest Writer
    All London boroughs sign up to database of rogue landlords

    Data Insight All London boroughs sign up to database of rogue landlords

    4w Austin Clark
    The role of technology in adult social care

    Adult Social Care The role of technology in adult social care

    4w Austin Clark
    Councils racing ahead of NHS in visitor journey management solution deployment

    Digital Customer Service Councils racing ahead of NHS in visitor journey management solution deployment

    4w Austin Clark
    Agile Experimentation: the better way to deliver government digital transformation?

    Change Management Agile Experimentation: the better way to deliver government digital transformation?

    4w Guest Writer
    Council websites show progress in presentation of childcare information and services

    Digital Customer Service Council websites show progress in presentation of childcare information and services

    4w Austin Clark
    The rise of chatbots in local councils…what can we learn from Marty McFly?

    Digital Customer Service The rise of chatbots in local councils…what can we learn from Marty McFly?

    1m Guest Writer
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