Redesigned council websites fall short in tests

Digital Customer Service Redesigned council websites fall short in tests

11m Austin Clark
Highways England signs £6.7m IaaS deal

Digital Customer Service Highways England signs £6.7m IaaS deal

11m Austin Clark
Council sets digital transaction target

Digital Customer Service Council sets digital transaction target

11m Austin Clark
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Sharing services saved taxpayers £643 million

Digital Customer Service Sharing services saved taxpayers £643 million

12m Austin Clark
How Gloucestershire County Council is enhancing support for adults with disabilities while reducing service costs (Guest post)

Adult Social Care How Gloucestershire County Council is enhancing support for adults with disabilities while reducing service costs (Guest post)

12m Austin Clark
Digital borders upgrade needed, think tank says

Digital Customer Service Digital borders upgrade needed, think tank says

12m Austin Clark
IT project for rural payments ends but 'significant issues remain'

Digital Customer Service IT project for rural payments ends but 'significant issues remain'

1y Austin Clark
TfL turns to AI with new social media ‘TravelBot’

Digital Customer Service TfL turns to AI with new social media ‘TravelBot’

1y Austin Clark
Existing processes are preventing digital adoption, survey reveals

Digital Customer Service Existing processes are preventing digital adoption, survey reveals

1y Austin Clark
Canterbury City Council switches to ‘real-time’ digital customer service platform and ‘lite’ CRM

Digital Customer Service Canterbury City Council switches to ‘real-time’ digital customer service platform and ‘lite’ CRM

1y Austin Clark
Better Connected names top UK council websites

Digital Customer Service Better Connected names top UK council websites

1y Austin Clark
Islington Council and its digital customer journey management (Case study)

Digital Customer Service Islington Council and its digital customer journey management (Case study)

1y Austin Clark
Councils making progress in transition to mobile

Digital Customer Service Councils making progress in transition to mobile

1y Austin Clark
Mole Valley District Council wins Data Quality & Improvement Award for Addresses

Digital Customer Service Mole Valley District Council wins Data Quality & Improvement Award for Addresses

1y Austin Clark
Maintaining website accessibility for people with disabilities an 'ongoing challenge'

Digital Customer Service Maintaining website accessibility for people with disabilities an 'ongoing challenge'

1y Austin Clark
Councils improve web accessibility

Adult Social Care Councils improve web accessibility

1y Austin Clark
New boost for Scotland’s digital tech sector

Digital Customer Service New boost for Scotland’s digital tech sector

1y Austin Clark
Derby City Council launches digital discretionary award tool

Digital Customer Service Derby City Council launches digital discretionary award tool

1y Austin Clark
Hull City Council to introduce Digital Enablement Suite

Digital Customer Service Hull City Council to introduce Digital Enablement Suite

1y Austin Clark
Public sector urged to embrace smart places and location intelligence

Digital Customer Service Public sector urged to embrace smart places and location intelligence

1y Austin Clark
AI can 'automate work but humanise jobs'

Digital Customer Service AI can 'automate work but humanise jobs'

1y Austin Clark
Councils can save millions through digital self-service, research finds

Digital Customer Service Councils can save millions through digital self-service, research finds

1y Austin Clark
Councils improving online service elements, Better Connected says

Digital Customer Service Councils improving online service elements, Better Connected says

1y Austin Clark
Birmingham website scoops award

Digital Customer Service Birmingham website scoops award

1y Austin Clark
Trio of Welsh councils sign IT deal to make it easier to help vulnerable children and families sooner

Digital Customer Service Trio of Welsh councils sign IT deal to make it easier to help vulnerable children and families sooner

1y Austin Clark
Council kick-starts digital transformation of its financial operations

Digital Customer Service Council kick-starts digital transformation of its financial operations

1y Austin Clark
Kirklees Council rolls out new digital services

Digital Customer Service Kirklees Council rolls out new digital services

1y Austin Clark
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