HMCTS 'behind where it expected to be' in reform programme

Digital Customer Service HMCTS 'behind where it expected to be' in reform programme

1m Austin Clark
Fully digital divorce applications go live

Digital Customer Service Fully digital divorce applications go live

1m Austin Clark
Great expectations: are today’s digital citizens being served?

Change Management Great expectations: are today’s digital citizens being served?

2m Austin Clark
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Stockport advances digital-first approach through engagement management

Digital Customer Service Stockport advances digital-first approach through engagement management

2m Austin Clark
GDS launches consultation on website and app accessibility

Digital Customer Service GDS launches consultation on website and app accessibility

2m Austin Clark
Delivering data driven public services (video)

Data Insight Delivering data driven public services (video)

2m Austin Clark
Why does the computer say ‘no’?

Data Insight Why does the computer say ‘no’?

2m Austin Clark
Technology a “double-edged sword”, say majority of public servants

Digital Customer Service Technology a “double-edged sword”, say majority of public servants

2m Austin Clark
DVSA announces digital strategy

Digital Customer Service DVSA announces digital strategy

2m Austin Clark
Six ways to build a successful customer self-service strategy

Digital Customer Service Six ways to build a successful customer self-service strategy

2m Guest Writer
Liverpool City Council takes public protection and licensing services to the cloud

Cloud Computing Liverpool City Council takes public protection and licensing services to the cloud

2m Austin Clark
Key Cities partners with BSA to address UK skills shortage

Digital Customer Service Key Cities partners with BSA to address UK skills shortage

2m Austin Clark
Survey reveals citizen attitudes towards AI in the public sector

Digital Customer Service Survey reveals citizen attitudes towards AI in the public sector

2m Austin Clark
How local governments can capitalise on real-time communications

Cloud Computing How local governments can capitalise on real-time communications

2m Guest Writer
Simplicity and choice equal digital customer service success

Digital Customer Service Simplicity and choice equal digital customer service success

2m Austin Clark
Scottish councils ‘recognising the potential of digital’

Digital Customer Service Scottish councils ‘recognising the potential of digital’

2m Austin Clark
Department for Transport turns to AI

Digital Customer Service Department for Transport turns to AI

2m Austin Clark
Webinar: Transform your organisation's efficiency with next generation service centres

Conferences and Events Webinar: Transform your organisation's efficiency with next generation service centres

2m Austin Clark
Transforming customer service with unified communications

Digital Customer Service Transforming customer service with unified communications

2m Guest Writer
Rogue landlord database goes live

Digital Customer Service Rogue landlord database goes live

2m Austin Clark
Court service modernisation continues

Digital Customer Service Court service modernisation continues

3m Austin Clark
Harrogate tops council website index

Digital Customer Service Harrogate tops council website index

3m Austin Clark
First digital mortgage registered at HM Land Registry

Digital Customer Service First digital mortgage registered at HM Land Registry

3m Austin Clark
Lichfield District Council invests in digital self-service

Digital Customer Service Lichfield District Council invests in digital self-service

3m Austin Clark
Triumph for Enfield Council’s technology team at LGC Awards

Digital Customer Service Triumph for Enfield Council’s technology team at LGC Awards

3m Austin Clark
Croydon Council appoints Rainmaker as transformation partner

Digital Customer Service Croydon Council appoints Rainmaker as transformation partner

3m Austin Clark
Waltham Forest rolls out Facebook chatbot

Digital Customer Service Waltham Forest rolls out Facebook chatbot

3m Austin Clark