Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

Digital Customer Service Case Study: How North Lanarkshire Council uses Master Data Management to improve citizen satisfaction

19h Guest Writer
Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

Digital Customer Service Local councils’ strategy to reduce waiting times failing to pay dividends, according to FoI data

22h Austin Clark
The power of voice

Digital Customer Service The power of voice

2d Guest Writer
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Intelligent information capture and the future of digital customer service

Digital Customer Service Intelligent information capture and the future of digital customer service

3d Austin Clark
Contact centres: the intersection of software innovation and changing consumer behaviours

Digital Customer Service Contact centres: the intersection of software innovation and changing consumer behaviours

7d Austin Clark
HM Land Registry to launch new Local Land Charges service

Digital Customer Service HM Land Registry to launch new Local Land Charges service

7d Austin Clark
Q&A - Jonathan Owen and technology at local council level - part 2

Digital Customer Service Q&A - Jonathan Owen and technology at local council level - part 2

1w Austin Clark
Library innovation equals success for North Somerset

Digital Customer Service Library innovation equals success for North Somerset

1w Austin Clark
Digital public sector challenges for Scotland announced

Digital Customer Service Digital public sector challenges for Scotland announced

1w Austin Clark
Buckinghamshire appoints first joint ICT director across County Council and NHS

Digital Customer Service Buckinghamshire appoints first joint ICT director across County Council and NHS

1w Austin Clark
The need for technology in today’s contact centres

Digital Customer Service The need for technology in today’s contact centres

2w Austin Clark
Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

Digital Customer Service Q&A - Jonathan Owen and the role technology is playing at local council level - part 1

2w Austin Clark
Braintree advances Digital Strategy

Cloud Computing Braintree advances Digital Strategy

2w Austin Clark
Waltham Forest encourages citizens to Tell Walt

Digital Customer Service Waltham Forest encourages citizens to Tell Walt

2w Austin Clark
Over 55s locked out of essential services and online benefits, report warns

Digital Customer Service Over 55s locked out of essential services and online benefits, report warns

3w Austin Clark
Q&A: Next generation service centres (Part 1)

Digital Customer Service Q&A: Next generation service centres (Part 1)

3w Austin Clark
New funding to improve care through technology welcomed

Adult Social Care New funding to improve care through technology welcomed

4w Austin Clark
All London boroughs sign up to database of rogue landlords

Data Insight All London boroughs sign up to database of rogue landlords

4w Austin Clark
The role of technology in adult social care

Adult Social Care The role of technology in adult social care

4w Austin Clark
Councils racing ahead of NHS in visitor journey management solution deployment

Digital Customer Service Councils racing ahead of NHS in visitor journey management solution deployment

4w Austin Clark
Agile Experimentation: the better way to deliver government digital transformation?

Change Management Agile Experimentation: the better way to deliver government digital transformation?

1m Guest Writer
Council websites show progress in presentation of childcare information and services

Digital Customer Service Council websites show progress in presentation of childcare information and services

1m Austin Clark
The rise of chatbots in local councils…what can we learn from Marty McFly?

Digital Customer Service The rise of chatbots in local councils…what can we learn from Marty McFly?

1m Guest Writer
Council websites need to make Local Plan more accessible to residents

Change Management Council websites need to make Local Plan more accessible to residents

1m Austin Clark
New UKVI contract aims to streamline application process

Digital Customer Service New UKVI contract aims to streamline application process

1m Austin Clark
Councils back launch of open source library for digital services

Data Insight Councils back launch of open source library for digital services

1m Austin Clark
Redcar and Cleveland signs deal to transform revenues and benefits services

Digital Customer Service Redcar and Cleveland signs deal to transform revenues and benefits services

1m Austin Clark
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