People and processesJayne Glasgow, Chief Digital and Information Officer, Leicestershire County Council

Jayne Glasgow, Chief Digital and Information Officer, Leicestershire County Council

Jayne Glasgow, Chief Digital and Information Officer, Leicestershire County Council

Jayne joined Leicestershire County Council at the beginning of 2018, bringing decades of global private sector experience. Her fresh perspectives come from heavy-weight roles in high pace environments such as WPP and Capgemini.

Jayne was appointed as the council’s first CDIO, with a strong mandate to innovate, increase the pace of change and create a more agile function.
She has made an immediate impact, launching a programme of innovation to the council’s elected members. Her approach is loosely based on skunkworks and she’s driving short, sharp pilots with ideas welcomed from all areas of the business and the outside world.

The programme enables Jayne to manage risk and deliver results. It has already received warm words and hard cash. As part of this, the team will be exploring how the council and its residents can benefit from tech such as chatbots, Internet of Things and AI.

One of the first pilots is Robotic Process Automation. Jayne’s working with a third-party to develop virtual workers who can process simple workflow.
Jayne has also made an immediate impact on the organisation’s culture. She has engaged at all levels, creating a clear narrative for the council’s IT and digital ambition.

She quickly tapped into the potential of apprentices and junior team members to create a task force for change. This group has been empowered to create self-help vlogs in a modern, on-trend style with wide staff appeal.

Amongst her early successes is also the development of multi-disciplinary task teams which draw on the council’s powerful resources but also those of its partners in the NHS and academia. By exploring the ‘art of the possible’ in an open, curious way, Jayne is leading her team to develop powerful roadmaps for the future of public services.

She’s also leading on the development of collaboration tools and ensuring the council fully exploits its Microsoft estate.

Internally, she is building on strong foundations, with bold ambitions. Jayne has introduced modern, agile ways of working, with a combination of Scrum and Kanban being rolled out.

Jayne also oversees the council’s small, innovative digital services function which manages its online estate. This team is heavily focused on user experience, good content design and continuous improvement. The website is used by more than a million people each year. Around 500,000 online journeys are analysed and lead to better services.

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