People and processesJane Fallon, Head of Digital, Ministry of Justice

Jane Fallon, Head of Digital, Ministry of Justice

Jane Fallon, Head of Digital, Ministry of Justice

Jane is an exceptional and inspirational digital leader in government. Her commitment to digital transformation and culture change is exemplary and infectious; she has been involved in the government digital journey since its inception, being a founding member of GDS as it rose from the ashes of Directgov, and has worked as a Transformation Manager and Head of Digital across various government departments including Cabinet Office, Insolvency Service and, more recently, the Office of the Public Guardian and the Ministry of Justice, where I have worked with her in a myriad of different roles for six years now.

The last year in particular has been a bit of a rollercoaster, as the OPG digital team have transitioned into a new functional leadership model; becoming part of the central MoJ Digital and Technology team and moving into a more client/supplier-based model with the OPG itself. Through this tumultuous time, Jane has acted as a stable and consistent role model for behaviour and culture; leading the team and upwardly managing stakeholders on both sides to ensure a smooth transition for both staff and services, and fiercely protecting our methods of delivery to ensure internal and external users are at the very heart of our products.

Without her tireless dedication and constant communication, team morale would have crumbled and velocity would have fallen off a cliff. Under her leadership, we have continued to deliver exceptional services both for citizens and civil servants alike. The Online LPA tool was the first service to pass the GDS service standard assessment, the LPA Refunds tool was designed and delivered in an exceptionally short period of time on ministerial direction (passing both Alpha and Beta assessments within 2 months of each other), and is now a case study for GDS assessors to showcase an exceptional example of product delivery. On the back office side, Jane’s team continues to deliver open source, build-not-buy bespoke products for both processing Lasting Power of Attorney applications, and to enable OPG staff to safeguard vulnerable adults via the supervision of Court appointed deputies. All services have consistently delivered upwards of 85% user satisfaction through their respective lifecycles and are constantly iterated.

Jane herself is not generally one to blow her own trumpet, and so the team would like her to be recognised for the continued support, protection and enthusiasm she brings to our world, and to thank her for everything she does!

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