Service deliveryAdult Social CareSomerset County Council invests in adult social care case management tech

Somerset County Council invests in adult social care case management tech

The introduction of case management software will enable transformation, keeping pace with the demands operational efficiencies

Somerset County Council has chosen ECLIPSE Case Management from OLM to support the transformation of adult social care services across the authority.

Somerset County Council selected the case management software to support the strengths based approach it is now focused on delivering; recognising that the right system would enable the Council to better respond and support residents, in a way that maximises their potential, providing individual independence.

Stephen Chandler, director for adult social services and lead commissioner for adults and health, explains: Any change in working practice needs to be carefully considered, as we are responsible for the health and wellbeing of thousands of people. We knew that we needed to look at our working practices to create efficiencies and the implementation of ECLIPSE will assist with this process.

It is the only system on the market that can meet our needs. It was the only software available that we could be confident wouldn’t be obsolete within a few years, it is a solution that will allow us to remain active in supporting modern social work practice.

We chose to work with OLM and the ECLIPSE software and services platform, as it is the only platform out there that will keep pace with continued industry change. The team at OLM is dedicated and has worked with us at every stage to meet our rapid pace of transformation. We are excited about ECLIPSE and the difference it will make to our working practices, across agencies.”

Efficiencies are essential

Advancement of technology, access to the internet, and smartphones are driving changes in the customer experience landscape for public sector organisations.

New research from CCA, the professional body for customer service, states that organisations need to simplify the complex environment of customer experience as we approach 2020. The research is greatly applicable to the public sector in the UK, especially councils, who are under pressure to deliver excellent customer experience. Councils need to provide their citizens with the cutting-edge service that they crave for.

With pressure mounting each year on local authorities across the country, efficiencies are essential. Somerset County Council like all authorities need to deliver quality services with less money, which is only possible through transformation and operational efficiencies.

Promoting Independence

The Council required a more robust case management solution, one that would underpin operations and help embed its ‘Promoting Independence’ model of support. Following an extensive review of the market, Somerset County Council identified that ECLIPSE was the best system to meet the needs of the Council and enable person centred care; which can only be achieved through an agile solution that enables collaborative working across multiple agencies.

OLM has been supporting the social care sector through software and services for the past 28 years, and ECLIPSE is the first and only cloud native solution for social care.

Peter O’Hara, CEO, OLM commented on the partnership with Somerset: “Since day one, we have looked to invest in what’s right. The co-production of ECLIPSE with social workers on cloud native technology was the right thing to do. The partnership with Somerset is a great step forward and we are proud that it has chosen ECLIPSE to support its transformation. We look forward to working with the Council in partnership and supporting it to succeed as it undergoes its transformation programme.”

Last month, the Royal Borough of Kensington & Chelsea, and Westminster City Council had signed OLM to use Eclipse case management system to deliver better digital care.

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