Local government digital communications report shows inconsistency in investment
Local Government digital communications report establishes an accurate picture of local government digital communications
Local Government digital communications report establishes an accurate picture of local government digital communications
Research by Invotra on the state of UK Council digital communications has highlighted the inconsistency in the levels of investment in employee engagement by UK local authorities. However, there is recognition of the importance of investing in a digital workplace strategy.
The research also found that authorities are aware that it helps to ensure the delivery of improved council services for the public. The Local Government digital communications report included results from 379 local authority respondents.
Invotra undertook research over three months via Freedom of Information. A total of 379 councils across the UK were asked the following questions:
Three key challenges within local government, based on quantitative and qualitative data:
Paul Zimmerman, Chief Operating Officer, Invotra commented: “Our report highlights many positives about operational digital workplace strategies as well as significant investments in IT. The UK’s digital communications map is, however, patchy – there are haves and have nots.
“What is evident, is the complexity and difficulty there exists for a standard or unified approach to developing digital communications for council employees to give them a loud, effective voice. There are hundreds of different people and departments managing Council IT and intranets across the UK. We believe the best way to overcome this complexity is by using technology solutions – platforms that encompass social and collaboration tools and blockchain to assist greater engagement within local authorities, and with central government departments.”
“With our central and local government experience – providing intranet services, hosting PanGov meetings and an exclusive portal – we wanted to share our report findings to encourage insight into the state of council digital communications today while proposing recommendations as to how they might improve in the future.”
Recent times have seen civil servants focus more on digital skills. 22 civil servants received training on technical skills through Software Developer Accelerated Apprenticeship.
Gartner has predicted that by 2023, 50 percent of the roles that government CIOs will oversee do not exist in government IT today.