Service deliveryAdult Social CareCambridgeshire County Council powers Adult Services with new case management system

Cambridgeshire County Council powers Adult Services with new case management system

Council’s 800 staff in its adult services team will be better able to share best practice and simplify recording and monitoring of pathways to better manage their community’s social care needs.

Cambridgeshire County Council’s adult preventative and social work teams now have a new case management system to underpin the support of vulnerable adults in the county.

The investment means the council’s 800 staff in its adult services team will be better able to share best practice and simplify recording and monitoring of pathways to better manage their community’s social care needs. Frontline staff, including social workers, now have a clearer digital picture of the care pathways available to those in need and faster, more secure communication, using the collaborative platform.

Cambridgeshire County Council selected Mosaic from Servelec to replace its incumbent system.

Sue Grace, Director of Corporate and Customer Services at Cambridgeshire County Council, commented: “The new case management system is really making a difference to our frontline workers as it has enabled us to make a profound cultural change. Our previous system was inconsistent and not fit to support our digital ambition.

“Cambridgeshire’s development of Mosaic has been driven to try and achieve the principle that the professional discipline of social work should be delivered utilising the tools we have, which includes IT systems. We have aimed to deliver a system for our social workers that doesn’t dominate the workplace, and allows professional identity and capability to continue to govern our work.

“The challenge we gave to Servelec was to develop Mosaic to enable us to practice within our imperatives. The needs of the individual will always drive how we work with someone, not the system’s needs. Our practitioners must record their working out and sufficient evidence to show their decision-making processes. Mosaic needed to be able to help us continue to not rely on process to decide the actions taken and to enable our teams to think for themselves. We needed forms to facilitate proportionate recording and the timing of interventions needs to be evident within the system to all those involved to aid the person’s journey.”

Cambridgeshire County Council will now move into phase two development of the solution, working alongside the Council’s broader digital vision. Future developments include:

  • Mobile working – enabling workers to spend less time in the office and more time in the field
  • Portals – shifting communication, engagement and transactions to lower-cost and more effective digital channels
  • Multi-systems integration – providing workers with greater, richer and real time critical data

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