Innovation and changeDigital TransformationLincolnshire Police gets next-generation control room solution

Lincolnshire Police gets next-generation control room solution

Cloud-based solution simplifies management, reduces costs while increasing operational efficiency, flexibility for Lincolnshire Police.

Lincolnshire Police is to implement the UK’s first cloud-based, integrated CommandCentral Control Room Solution (CRS).

G4S, a leading global integrated security company, has awarded Motorola Solutions a 10-year contract to deliver. Having recently deployed Motorola Solutions’ Pronto mobile workforce application, the partnership further develops Lincolnshire’s strategy, deploying Motorola Solutions’ suite of cloud-hosted, public safety software for the control room environment. The new solution will enhance effectiveness for public and staff at lower cost by enabling the Police force to digitally transform its operations.

Motorola Solutions’ CommandCentral CRS provides a unified and highly scalable platform that integrates multiple control room functions, including Integrated Communications Control System (ICCS), Contact Management, Computer-Aided Dispatch (CAD), mapping and call logging. Using this platform, Lincolnshire Police will benefit from a continuous workflow experience, enabling control room operators to handle calls faster, make more informed decisions, allocate resources more efficiently as well as coordinate seamlessly with other support organisations.

As the first cloud-based system of its kind used by a UK Police force, CommandCentral CRS will also significantly simplify management for Lincolnshire Police’s IT team. For example, the ‘as-a-service’ scalability and flexibility benefits of cloud mean it is no longer necessary to pre-determine how many fixed positions or data capacity is required. Additionally, there is no need for a dedicated backup in the case of a site failure. This helps Lincolnshire Police reduce costs and increase operational flexibility.

Lincolnshire Police are also current users of Motorola Solutions’ Pronto suite of mobile workforce applications that digitise all frontline operational workflows. Integrated with CRS, police officers using Pronto can now also gain direct access to command and control, and the Police National Computer from the field. The solution also sets Lincolnshire up to use enhanced data capabilities of the Emergency Services Network (ESN).

Better service

“It has been a high priority for me to ensure frontline officers can be deployed quickly, with the right equipment, and to spend as much time as possible in the field reassuring communities, preventing and fighting crime,” said Marc Jones, Police and Crime Commissioner for Lincolnshire Police.

“One of the priorities I set when I took office in 2016 was to ensure officers were provided with the right equipment they needed to keep themselves and our communities safe and investing in time saving technology is central to that.

“This CRS gives dispatchers in the control room information from various sources and systems right away so they can get the required information to frontline officers more quickly. In an age where they face rising and increasingly complex demand, sending not just an officer but the best equipped and trained officer for any given circumstance will become increasingly vital. The key is to make the best decisions possible in the control room so officers can get to the right place, at the right time, armed with the information they need to effectively handle the call.

“Clearly the less time officers are waiting for information from the control room the more time they can spend responding to incidents and as much time as possible in the field reassuring communities, preventing and fighting crime.”

Jones continued: “Our drive to provide cutting-edge technology to the force is about making sure we provide the most efficient and effective service to the people of Lincolnshire. The new command and control system is one important step in that journey and will allow the Chief to get assistance to those in need quicker than ever before – and armed with the right information to handle the situation.”

Frontline data access

“Motorola Solutions has already allowed us to become a leading force in the country in providing data access to frontline officers through the Pronto application suite on mobile data terminals. With this new control room solution, we will be even better positioned to integrate key information from many internal and external sources, enabling our control room staff to dispatch resources intelligently, meaning we get the right skills to the incident, quickly, fully prepared and supported,” said Bill Skelly, chief constable for Lincolnshire Police.

“We’re setting our force up for the future. We have entered a 10-year partnership with Motorola Solutions knowing that they are committed to making sure that we constantly stay at the leading edge of policing, as we will be able to add new innovations to our solution as soon as they become available,” Skelly continued.

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