Service deliveryDigital Customer ServiceDurham launches digital strategy consultation

Durham launches digital strategy consultation

Durham County Council is asking residents for views on how it can use digital technology

Durham County Council is asking residents for views on how it can use digital technology, both to improve what it can offer the public, and to make it easier for the public to contact and interact with them.

The public consultation has been launched as the council increasingly expects its customers to be able to use digital technology to access its services and complete transactions.

The survey has three key themes, namely:

  • Putting the customer at the heart of everything it does and improving access to services and information through technology.
  • Being responsive to the needs of customers, enhancing access to, and improving its services by using technology.
  • Helping the county to access and embrace new digital technologies, to ensure that County Durham is an attractive place for people to live, learn and work. Working with partners to improve services and increase digital inclusion.

The council says that more than 100 of its services are now available online and over 40% of its customers currently access services in this way.

However, it adds that it is also aware that using digital technology does not work for everyone, so it will still continue to offer more traditional ways of interaction.

The consultation

To ensure it can achieve its aims, the council is asking customers for a range of views. This will allow it to gather a deeper understanding of what’s needed first and prioritise the services that need to be delivered most. This consumer consultation follows on from similar exercises already conducted with businesses, partners and focus groups.

The consultation will run until Friday 25 November and the digital consultation strategy form can be found here.

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