Service deliveryDigital Customer ServiceHelping residents help themselves

Helping residents help themselves

How the London Borough of Barking and Dagenham’s bold vision for more effective community solutions has driven multimillion-pound savings

The London Borough of Barking and Dagenham (LBBD) found itself in a perfect storm of unprecedented financial pressure and increased demand for its services. In order to meet these challenges, a bold approach was needed.

Working closely with its transformation partner Agilisys, LBBD designed a bold new service – Community Solutions.

Representing a huge shift in how local authorities design and deliver services, Community Solutions redefines organisational design, creating whole new services on a massive scale.

Read the case study below to find out how LBBD broke down its departmental silos to design service delivery models which focused specifically on the challenges faced by citizens across the borough.

Discover how this coordinated approach, underpinned by a significant technology refresh, has improved services and reduced pressure on the most costly services, delivering estimated savings of £4.6m by 2020/21.

Click here to read the case study to find out more about Community Solutions and how LBBD is transforming outcomes for its citizens.

Related Articles

Driving change through place-based partnerships: Part Two

Digital Customer Service Driving change through place-based partnerships: Part Two

1y Austin Clark
Research highlights need for simplified customer experience

Digital Customer Service Research highlights need for simplified customer experience

2y Jay Ashar
Double digital upgrade for Companies House

Digital Customer Service Double digital upgrade for Companies House

2y Jay Ashar
Online services to reduce errors in divorce applications

Digital Customer Service Online services to reduce errors in divorce applications

2y Jay Ashar
Massive growth in FOI requests to local authorities

Digital Customer Service Massive growth in FOI requests to local authorities

2y Jay Ashar
Alexa and Google Home to make government information accessible

Digital Customer Service Alexa and Google Home to make government information accessible

2y Jay Ashar
New case management system for youth services

Digital Customer Service New case management system for youth services

2y Jay Ashar
Microsoft technology to help victims of crime

Digital Customer Service Microsoft technology to help victims of crime

2y Jay Ashar