Service deliveryDigital Customer ServiceHelping residents help themselves

Helping residents help themselves

How the London Borough of Barking and Dagenham’s bold vision for more effective community solutions has driven multimillion-pound savings

The London Borough of Barking and Dagenham (LBBD) found itself in a perfect storm of unprecedented financial pressure and increased demand for its services. In order to meet these challenges, a bold approach was needed.

Working closely with its transformation partner Agilisys, LBBD designed a bold new service – Community Solutions.

Representing a huge shift in how local authorities design and deliver services, Community Solutions redefines organisational design, creating whole new services on a massive scale.

Read the case study below to find out how LBBD broke down its departmental silos to design service delivery models which focused specifically on the challenges faced by citizens across the borough.

Discover how this coordinated approach, underpinned by a significant technology refresh, has improved services and reduced pressure on the most costly services, delivering estimated savings of £4.6m by 2020/21.

Click here to read the case study to find out more about Community Solutions and how LBBD is transforming outcomes for its citizens.

Related Articles

Case study: Canterbury drives service transformation

Digital Customer Service Case study: Canterbury drives service transformation

6d Austin Clark
The roles for service and support in public sector digital transformation projects

Digital Customer Service The roles for service and support in public sector digital transformation projects

1w Guest Writer
Why digital will be critical for future success in the housing sector

Adult Social Care Why digital will be critical for future success in the housing sector

3w Austin Clark
Land Registry explores Blockchain for next phase of Digital Street project

Digital Customer Service Land Registry explores Blockchain for next phase of Digital Street project

3w Austin Clark
Hackney introduces digital FOI system

Digital Customer Service Hackney introduces digital FOI system

1m Austin Clark
Councils urged to be ready for new HMO legislation

Digital Customer Service Councils urged to be ready for new HMO legislation

1m Austin Clark
Digital document solutions and the public sector (Part 2)

Digital Customer Service Digital document solutions and the public sector (Part 2)

2m Austin Clark
OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

Digital Customer Service OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

2m Austin Clark