Service deliveryDigital Customer ServiceOHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

OHSXtra leads the way for digital accessibility compliance for the NHS in the Sitemorse NHS70 Accessibility Index

The benchmark review by Sitemorse, celebrating the 70th anniversary of the NHS, is the first of its kind and takes a view of digital accessibility compliance across the NHS

The Occupational Health and Safety Extra (OHSxtra) website has taken first place in the Sitemorse NHS70 Accessibility Index.

The benchmark review by Sitemorse, celebrating the 70th anniversary of the NHS, is the first of its kind and takes a view of digital accessibility compliance across the NHS.

The review covers almost 600 NHS websites and scores and ranks them based on accessibility compliance and performance against WCAG 2.0 A, AA and AAA standards, using over 500 tests, checks and measures. In total, the review assessed more than 14,000 public pages.

OHSxtra came in first place with 0% of pages assessed on the site failing to reach the WCAG 2.0 AA standard, while only 16.67% failed A and 8.33% failed AAA.

Also in the top five were:

  1. North West Ambulance Service NHS Trust
  2. Clinical Education Centre
  3. NHS Crawley CCG
  4. Pay Modernisation

However, many of the 597 sites that were assessed in the review performed poorly.

  • 81 failed AA level on over 90% of pages (and 38 on 100% of pages)
  • 526 failed A level on over 90% of pages (and 299 on 100% of pages)
  • 85 failed AAA ranking on over 90% of pages (and 44 on 100% of pages)

All NHS organisations have been legally required to meet WCAG 2.0 AA standards since 1st August 2016, based on the Accessible Information Standard. This fact will be underlined when the EU public sector accessibility directive (European standard EN 301 549 V1.1.2 (2015-04)) comes into force this September. The results of the Sitemorse Accessibility Index illustrate that improvements are urgently needed. And given the wide range of stakeholders who are reliant on the NHS’s services (including those using assistive technologies such as screen readers), this is a very high rate of failure.

To get the full Sitemorse NHS70 Accessibility Index results, visit www.sitemorse.com/nhs70.

Harrogate leads the way in council website index

Meanwhile, Harrogate Borough Council has once again topped the latest Sitemorse Local Government web benchmark INDEX.

In the 2018 Q3/UK Local Government INDEX Harrogate’s site scored highly across the board, achieving a maximum score of 10 out of 10.

The reviewing and subsequent benchmarking of the sites for the index involved 290,572,542 checks testing function, checking compliance and measuring performance – reviewing the page content, code and delivery infrastructure. Functionally Harrogate Borough Council was top, while Rushcliffe Borough Council had the fastest response time. Rushcliffe also reported the best HTML ‘code quality’.

The most improved in the latest index was South Cambridgeshire District Council, which moved up 228 places in the INDEX with a score increase of 2.72 over the last quarter.

A full list of results, including more common failures and the key positives of top performing sites can be found here.

The results of the INDEX were based on a total of over 290,000,000 tests on public pages (web and PDF) carried out in August 2018.

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