People and processesChange ManagementFull 360-degree view needed to ensure transformation success

Full 360-degree view needed to ensure transformation success

Citizens, workforce, infrastructure and culture at the heart of the Discover phase of digital transformation, new insight says

Cloud and digital transformation specialist Agilisys has launched the first in a series of insight papers that will set public sector organisations up for transformation success when embarking on digital journeys.

While transformation is recognised as essential for the public sector given the pressures it is currently facing, a recent study by the McKinsey Center for Government revealed that a staggering 80% of government efforts to transform performance don’t fully meet their objectives.

Focusing on the ‘Discover’ phase of a transformation journey, the Rethinking digital transformation insight outlines how the successful outcome of a transformation programme is often determined from the outset – and why organisations should look at change programmes through multiple lenses to establish a 360-degree view of what needs to change and why.

Four cardinal points are focused on – citizens, workforce, infrastructure and culture – to help put organisations on the right path to success.

Commenting on the launch of the insight paper, Andrew Mindenhall, chief executive at Agilisys, said: “At Agilisys, we know from experience that transforming public services is a complex business. We also know that successful programmes share similar characteristics, which can be shared to help others formulate their own approach and strategy.

“Over the last decade we have witnessed the public sector take great strides in adopting new technology to underpin and enable service transformation. But we’re now at a cross roads where technology is offering the opportunity to deliver a whole range of game-changing initiatives, such as Smart Cities and local health and care partnerships, which have the potential to radically improve citizens’ lives.

“The Internet of Things (IoT), robotics, big data and artificial intelligence (AI) are already transforming the way national and local governments interact with their citizens. But fully realising the benefits of these new solutions not only requires the right technology infrastructure such as Cloud, it also needs organisations to think differently and adopt a digital culture.

“This new series of practical insights from Agilisys is aimed at helping senior leaders from across the public sector, who are considering bold and ambitious service transformations, to determine the key things needed in order to deliver real and lasting change.”

Rethinking digital transformation – Step one: discover can be downloaded here.

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