People and processesChange ManagementProductivity inextricably linked to latest technology, survey finds

Productivity inextricably linked to latest technology, survey finds

Study of more than 12,000 workers across 12 countries, including the UK, has confirmed that there is an inextricable correlation between technology and satisfaction/happiness

A recent study of more than 12,000 workers across 12 countries, including the UK, has confirmed that there is an inextricable correlation between technology and satisfaction/happiness, which, in turn, directly affects the extent of productivity.

While much is said and written about the need for user-centric digital transformation when delivering citizen services, internal culture is often overlooked.

The global survey of more than 12,000 workers divided respondents into two main organisations: technology laggard and leader. The research found that staff at companies that are considered leaders in technology adoption are positive about their employer, while the majority of employees at technology laggards are negative about their employer. And staff at businesses that are slow to adopt the latest technology even said inadequate technology makes them want to go and work elsewhere.

Dr Clair Brown, Professor of Economics at the University of California, speaking at the launch of the survey results, stated that “frustrated workers [due to the company’s poor technological advancement] result in organisations experiencing higher costs, lower productivity and higher turnover with less satisfied customers”.

While many organisation leaders know that unhappy employees cost them money, many would be shocked at how high that cost actually can be. A 2017 report by research and polling company Gallup found that actively disengaged employees cost the U.S $483 billion to $605 billion each year in lost productivity.

Mickey Davis, Global Vice President of Managed Workplace Services at Unisys, who conducted the survey, added: “Those organisations that modernise their technology and business processes in the right way will be best positioned to lead. Coupled with the proper training, automation and intelligence tools can help empower workers by freeing them from tedious tasks so they can deliver better results. We believe Al will enhance their workers, not replace them.”

The survey findings make interesting reading – with the key findings highlighted in the infographic below.

Productivity inextricably linked to latest technologies

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