People and processesDigital SkillsNew case studies underline importance of public library computers

New case studies underline importance of public library computers

Publication shares the experiences of 12 public library authorities and provides vital insights into the progress achieved and challenges overcome when helping customers to access and use the internet

Twelve case studies evidencing the continuing importance of public access computers in UK libraries have been published in a new book ‘More Short Stories from the People’s Network’.

The stories have been compiled for publication by library software provider, Lorensbergs, and supported by CILIP, the UK’s library and information association. It shares the experiences of twelve public library authorities and provides vital insights into the progress achieved and challenges overcome when helping customers to access and use the internet.

Many opportunities to participate and progress are available only to those with the means and skills to get online. It’s essential for many life critical tasks, yet 10% of UK households are without connectivity to the internet, and many more are without broadband. Millions make use of library computers – collectively known as the People’s Network – to apply for jobs, benefits, find new opportunities and remain socially included.

The book is the second volume of case studies on how the People’s Network remains an essential piece of national infrastructure provided by the UK’s public library service. Its chapters describe the many initiatives taken by library staff to keep their communities connected and inclusive.

Libraries Minister Michael Ellis said: “Internet access is now an integral part of a modern library service. Public libraries offer both the facilities and the practical support to help people get online and develop their digital skills. This is hugely important to society, now and in the future.

“I welcome this publication, which helps the sector share experiences, learning and best practice to improve services for library users across the country.”

Ayub Khan, CILIP President, who provides a foreword to the book, said: “These stories offer a compelling message on the continuing importance of the People’s Network. It’s a book that deserves to be read by all those with a stake in the welfare and development of our society.”

The ebook version is now available from Lorensbergs’ website here.

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