People and processesPhillippa Tasselli, Head of IT Services, Food Standards Agency

Phillippa Tasselli, Head of IT Services, Food Standards Agency

Phillippa Tasselli, Head of IT Services, Food Standards Agency

As Head of IT Services for the Food Standards Agency, Phillippa is responsible for both the day to day operations of IT and delivery of the Evolve IT programme of work.

Phillippa has delivered the 18-month Evolve IT programme that has seen a smooth transition from a single supplier managed service contract to our new operating model, based on a mixed provision of in-house services and third party suppliers. Evolve IT has delivered new tools for the job, based on modern, commoditised technology sourced in the most cost effective and flexible way possible.

The Evolve IT Programme has now closed, overdelivering against its objectives. While it achieved delivery of the Programme’s primary focus, a smooth transition of service from a monolithic managed service contract to a multi-supplier model, it also transformed the IT services and the underpinning technology.

Evolve IT has delivered dramatic service improvement across the entirety of the Agency’s IT services, ranging from new end-user devices to improved network connectivity, a new 24/7 IT Helpdesk and the latest collaboration tools. Furthermore, Phillippa managed to implement these improved services while achieving a 40% operating cost saving when compared to the previous contract.

From the outset of Evolve IT, Phillippa’s aim was to deliver the programme using her existing “business as usual” team and not set up a separate programme team. The scale of the programme and the time in which to deliver meant that it was almost impossible to deliver this internally, so it was important to bring in external expertise where necessary. This gave my team the opportunity to develop their skills and experience by working with an external delivery partner and ensured that Phillippa retained the knowledge and continuity post-delivery of Evolve IT, creating an excellent foundation for managing the new services.

Unfortunately, during delivery of the programme, Phillippa received a cancer diagnosis and had to take some time out, but her team, working with its delivery partner, did a sterling job of seeing Evolve IT to its conclusion.

The world of technology never stops and Phillippa and her team have already embarked on the next iterative development of its IT Services, aligned to their wider strategy and vision. Work is underway to review the FSA’s Application Architecture against evolving user and business needs, focusing on identifying opportunities to further leverage our existing investment in technology while also remaining open to the adoption of new evolving solutions.

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