People and processesLianne Viney, Programme Director, Looking Local

Lianne Viney, Programme Director, Looking Local

Lianne Viney, Programme Director, Looking Local

Over the last nine years Dr Lianne Viney has led the LookingLocal team in delivering digital service redesign projects across public sector. From living and breathing the frontline to deploying production services, Lianne has brought staff and end users with her on a journey towards digital excellence. Lianne has developed positive relationships with a broad spectrum of networks; from customer facing staff, to organisation leaders within Local Authorities, Housing, Health and their suppliers. She draws on these relationships to bring transferable cross sector best practice and collaborative working into the public sector.

Her passion for ‘users first’ pushes organisations to lift their heads from the confines of their incumbents and nurture user-centred design service delivery. This direction of travel is often met with challenge and can compete with organisational culture, but Lianne applies reassuring encouragement to enable organisations to vision a model where users can take control and have better sight of the services they need/receive.

With solid expertise and a good eye for future innovation, Lianne isn’t afraid to explore the use of new technologies like Blockchain and Artificial Intelligence in public sector. Extensive research and evaluation of their potential provides partners with an informed view of their suitability (or otherwise) and application of use within the organisation.

Lianne has had many successes such as revolutionising the delivery of benefits advice and income maximisation. A model which has been repeated multiple times across public sector organisations, including Kirklees, Enfield, Stockport and many others. As well as the savings that she is tasked with realising, she’s led projects to deliver in excess of £11million per annum of additional money coming into the local economy in some locations. Her digital service redesign programmes have fundamentally changed the delivery of Care Assessments for Kirklees with similar ongoing work within Kent, Nottinghamshire and Stockton.

Lianne isn’t afraid to fail either, providing it’s failing fast and the lessons learned are shared with others to inform the next move towards progress. The very essence of agile – where goal posts are constantly shifting – Lianne is able to recognise the need for a change in direction, adapting fast and empowering the team to deliver the goals and objectives it has set.

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