People and processesJacky Wright – Chief Digital and Information Officer, HMRC

Jacky Wright – Chief Digital and Information Officer, HMRC

Jacky Wright – Chief Digital and Information Officer, HMRC

Jacky is recognised as a transformational global leader, innovative technologist, and passionate advocate for women and people from Black, Asian, and minority ethic (BAME) backgrounds in technology. In October 2017, Jacky became Chief Digital and Information Officer for HMRC, where she is responsible for all of the technology powering one of the biggest digitally-enabled transformations in Europe.

HMRC handles more than 2 billion transactions a year – around 70% of all transactions with government – and collects £575 billion to fund UK public services. All of this requires one of the biggest and most complex IT estates in the UK, and collaborations with hundreds of IT partners. Under Jacky’s direction, her teams manage all of the systems and services that underpin this huge 24/7 operation.

Jacky is accountable for delivering HMRC’s digital and data strategies, which will enable HMRC to become one of the most digitally advanced tax administrations in the world by 2020. Jacky’s technology choices have implications right across government, and the capabilities she is building in her teams are helping define HMRC’s future.

Promoting the digital transformation of public services in the widest sense, Jacky is patron of techUK’s Public Services Board (PSB). The PSB is helping champion opportunities for the UK tech industry to collaborate across government, enabling the delivery of world-class, affordable public services for the benefit of all.

Given Jacky’s role you might expect her main passion to be technology, but she is equally passionate about creating a culture that brings out the best in its people. This includes making HMRC an employer of choice for people looking for a rewarding career in technology, and she has challenged her senior leadership team and peers to create fully inclusive workplaces.

Jacky also applies her influence to a number of social issues. As one of the most senior BAME leaders in the Civil Service and HMRC’s Disability Champion, she plays a key role in championing the value of diversity in government. As a member of the Civil Service Diversity Task Force, she advises on the Civil Service’s strategy for improving BAME and disabled representation across government, including at the most senior levels.

She regularly speaks at public events on digital transformation, the positive changes technology can bring, female leadership and diversity and inclusion.

Jacky sits on various boards, including City, University of London and Institute of Coding and works to promote access to education for all.

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