People and processesEmma Tiernan, ICT Section Head, Watford Borough Council

Emma Tiernan, ICT Section Head, Watford Borough Council

Emma Tiernan, ICT Section Head, Watford Borough Council

Over the latest 18 months Emma has superbly lead the transformation of our ICT service and environment to uplift the entire estate and transition to a new delivery model with a pre-dominantly in-house service.

The progress made has been exceptional and the scale of infrastructure activity enormous:
• Complete LAN replacement
• Migrated physical estate to virtual server technology
• Consolidation of all virtual servers onto a single supported platform
• Removal of unsupported XP desktops from the estate
• De-commissioned in excess of 150 servers
• Implemented a new storage system
• Replaced backup infrastructure
• Achieved PSN for the first time since
• Design, build and implementation of a new active directory and exchange environment

In parallel with all of this work Emma has managed the implementation of a new permanent staffing structure and embedded appropriate process and ways of working to deliver a high quality service to users that is sustainable.

Symbolic of the change is the completely different perspective of IT from users – from something that was always blamed and was a blocker to working effectively, IT is now core to the organisational strategy for the councils. Staff are looking forward to future IT developments and there is confidence in their delivery and the opportunities and benefits this will bring. This is all testimony to the exceptional leadership that Emma has and continues to deliver.

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