People and processesAnn Caruthers, Director of Environment and Transport, Leicestershire County Council

Ann Caruthers, Director of Environment and Transport, Leicestershire County Council

Ann Caruthers, Director of Environment and Transport, Leicestershire County Council

Leicestershire County Council is seen as one of the best performing councils in the country, providing a wide range of services to more than 650,000 residents.

As Director of Environment and Transport, Ann’s hugely demanding portfolio includes running the county’s highway network, school and passenger transport, recycling and waste disposal, leading on the environment agenda as well ambitious plans to deliver significant infrastructure to support the county’s growth plans.

Leicestershire’s roads are consistently ranked amongst the best in the country. Despite funding pressures and increasing demand on resources, Ann’s department is leading transformational change and innovation to deliver modern and efficient services.

Ann oversees a complex technology estate, with systems that run highways works such as maintenance, gritting routes and grass cutting. The tech measures everything from road temperatures to live movement of vehicles.

Other systems help to schedule transport plans for children with special educational needs and disabilities.

A major innovation has been the development of a leading transport modelling tool that crunches a vast amount of data to enable professionals to make vital decisions about how roads and transport can be planned now and in the future.

Working closely with IT and digital colleagues, significant improvements have been made to improve online customer journeys and integrate legacy systems. One example is a live grass cutting map now available online which in peak season reduced phone calls by 57%.

Other examples of digital change being embedded in everyone’s day to day include gritter drivers having 24/7 access to the council’s social media channels to publish live updates overnight about when they’re heading out.

Ann’s a champion of digital innovation and technology in the workplace. She’s played a central role in the development of the council-wide digital strategy and is an advocate for cultural change that really improves services for residents.

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