Service deliveryDigital Customer ServiceWaltham Forest encourages citizens to Tell Walt

Waltham Forest encourages citizens to Tell Walt

New Twitter chatbot helps residents to report fly-tipping, fly-posting and dog fouling using their smartphones or tablets

Waltham Forest Council has introduced a new Twitter chatbot that helps residents to make reports about fly-tipping, fly-posting and dog fouling using their smartphones or tablets.

Users can submit reports of about incidents anywhere in the borough using their smartphones or tablets. They can also submit pictures, to help the cleaning crew quickly find and clear the problem, and can even request to receive a notification when their report has been resolved.

The new Twitter channel – @WFTellWaltfollows on the heels of the successful Facebook Messenger tool, which has received nearly 500 reports of fly-tipping that have been investigated and cleared up since it launched in March.

Cllr Clyde Loakes, Deputy Leader and Cabinet Member for the Environment, said: “We know how much our residents value clean, tidy neighbourhoods where they feel proud to live – because we value them too.

“Now it’s even easier for residents to work with us and let us know about fly-tipping when it happens in their neighbourhood. It only takes three minutes on their phone or tablet to submit a report – then they can enjoy the day knowing that the council’s team are on the case.

“Our priority is to keep the streets of Waltham Forest clean and green. This innovative new Twitter channel means we can work even more efficiently for the benefit of our residents.”

Last year, the council issued over 1,000 fines for fly-tipping as part of its drive to sustain clean, green and safe streets and neighbourhoods for residents to enjoy.

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