Service deliveryDigital Customer ServiceWebinar: Transform your organisation’s efficiency with next generation service centres

Webinar: Transform your organisation's efficiency with next generation service centres

Exclusive webinar to discuss why the service centre is a key enabler of organisational productivity

In a world of disaggregated services and omni-channel touchpoints, the service centre is a key enabler to organisational productivity. It’s therefore vitally important to ensure yours is working as efficiently as possible.

An exclusive webinar, taking place at 11am on 25 April, will explain how a world class service desk can transform your organisation’s efficiency, sharing award-winning knowledge and examples in the process.

The webinar will feature Dave Pearce, Chief Technology Officer from the Bolton & Wigan IT Partnership, and the team from Agilisys behind the recently named Service Desk Institute Awards ‘Best Medium to Large Enterprise Managed Service Provider’.

In this webinar you will learn:

  • The way the world is heading: Disaggregated services and user expectations
  • The best way forward: Service Integration and Management, what can a world class service centre achieve for your organisation?
  • What a world class service centre looks like in action: Learning from real-world examples, featuring Dave Pearce, Chief Technology Officer, Wigan Council

 

Featured guest

The featured panellist for this webinar is Dave Pearce, the Chief Technology & Information Manager for Bolton & Wigan Council ICT Partnership. This shared service, which consists of three clients and Agilisys, was formed in 2013 to transform technology services in a backdrop of public sector austerity.

Dave has spent 16 years transforming through technology within the third Sector and local government across Wigan, Selby and Cannock Chase.

As a progressive, new world CTO, Dave is passionate about breaking down the traditional boundaries users face through the use of emerging technologies.

 

Limited places

To sign-up for this exclusive webinar – only 20 places are available so register today to avoid missing out – click here.

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