Service deliveryDigital Customer ServiceTriumph for Enfield Council’s technology team at LGC Awards

Triumph for Enfield Council’s technology team at LGC Awards

The ICT and Transformation team wins the Driving Efficiency Through Technology Award

Enfield Council triumphed at the Local Government Chronicle Awards, winning in the category for driving efficiency through technology.

Enfield Council, which hits the headline when it launched its Amelia customer service robot, was lauded for its ambition and level of innovation in devising new technological improvements to improve efficiency internally and to meet the needs of the local community.

The Council’s bid for the award focused on the significant challenges faced by Enfield in light of dramatic reductions in public sector funding while remaining cognisant of customer expectations.

Enfield Council’s Cabinet Member for Finance & Efficiency, Cllr Dino Lemonides, said: “I would like to congratulate the whole team on this prestigious award. This recognises the hard work, energy and commitment of the ICT and Transformation teams to make significant improvements for our staff, the residents and the communities we serve.

“Our goal has been to redirect resources to front-line services – such as social care – and maintain a high level of service in an efficient, modern manner.

“Councils are facing fundamental challenges and to deal with this, Enfield Council has designed a blueprint to use digital technology to help eliminate unnecessary processes, automate and simplify ways of working and help make ambitious financial savings across the board.”

These ground-breaking plans have realised over £30m of savings over an 18-month period. Engagement with the Council’s website has sky-rocketed with around 90,000 residents registered with an Enfield Connected account, which allows customer engagement with Council services 24/7.

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