Innovation and changeDigital TransformationOut of the shadows: what’s next for citizen developers?

Out of the shadows: what’s next for citizen developers?

Nick Pike,VP UK and Ireland, OutSystems discusses the concept of citizen developers and their role in the modern workplace

Nick Pike,VP UK and Ireland, OutSystems discusses the concept of citizen developers and their role in the modern workplace

The original definition of a ‘citizen developer’ was someone outside IT who creates new applications for a department or team using single-user or workgroup solutions built with tools like Microsoft Excel and Access. Sometimes they were sanctioned by IT, but many of them were “rogue” or part of a group known as “shadow IT”.

By contrast, today’s citizen developers can build departmental, enterprise, and even public applications using shared services, fourth-generation language (4GL)-style development platforms, and cloud computing services. With IT departments stretched to the max, this DIY approach to getting things done can be a relief. As a result, citizen developers are more involved in creating better processes for their business unit under IT’s watchful eye.

Citizen developers are on the rise

One of the biggest criticisms levelled at IT departments is the pace at which they deliver applications. When people close to an organisation’s operations are empowered to innovate, their actions significantly contribute to digital transformation.

Citizen developers often get applications out the door faster than large IT departments. They can turn around their applications in a matter of weeks or a couple of months. This is the main reason citizen developers are on the rise, but there are others:

  • Professionals are more tech-savvy than they used to be and understand its potential as it relates to business strategy.
  • Application developers are increasingly being called upon to have a deeper understanding of business functionality, so they are turning to business users for help with customer experience (CX) design, DevOps, and more.
  • Collaboration between the business and development teams is easier, thanks to an array of platforms and tools, such as APIs, low-code platforms, and mobile app development kits.
  • IT budgets are taking a hit as enterprises shift towards digital transition and continuous disruption; citizen developers offer a way to cut costs.

The successful citizen developer

Mobile technology is the de-facto reason for the shift to digital, and organisations are discovering the benefits of citizen developers in making this shift a reality. The enthusiasm of citizen developers is a powerful productivity driver, but organisations must learn how to manage their efforts, or they risk losing control of the security of the applications employees use and sensitive data ending up in apps and places it shouldn’t.

It’s also crucial that quality not be sacrificed in the name of speed. The apps that are developed must be robust, integrate securely with back-end systems, and offer great user experiences. Otherwise, they could end up doing more harm than good.

Education and training will go a long way to offsetting any issue posed by zealous citizen developers. Organisations should be prepared to invest in educating citizen developers about data security, as well as proper programming techniques, and handling of data. Properly trained and educated, citizen developers understand their role and responsibilities; those who aren’t could end up costing far more than investment in a few sessions on security and technique.

A relatively low-cost education and training technique is to build a cross-functional team for a small digital operations project where a citizen developer works side by side with tech leads and developers. The citizen developer shares knowledge about the business processes that the app will handle and in turn learns how a quality app is built quickly and securely.

Going forward

As general CIO priorities continue to focus on business and IT alignment, applications will continue to be developed outside of IT departments. After all, an increasingly technology-confident workforce knows what they need and can move quickly to acquire and put the right technology practices in place to make things happen.

Harnessing the momentum of citizen development while ensuring that the apps that are delivered are high quality, secure and robust will be the magic balance that enterprises can seek to achieve in 2018 and beyond. Think about the teams that are building apps and figure out where citizen developers fit and you’ll be on your way.

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