Service deliveryDigital Customer ServiceCroydon Council appoints Rainmaker as transformation partner

Croydon Council appoints Rainmaker as transformation partner

Croydon Council has appointed Rainmaker as its strategic partner for the ‘Good to Great’ multi-sourcing programme that will implement new ICT capability across the council over the next three years

Croydon Council has appointed Rainmaker as its strategic partner for the ‘Good to Great’ multi-sourcing programme that will implement new ICT capability across the council over the next three years.

The Good to Great Programme recognises the step change in business value the council needs from ICT in the future. It is a key enabler for the council to design effective and efficient ICT solutions that deliver great services to customers, residents and staff, making a real difference to people’s lives.

The Programme’s vision is based around changing the council’s ICT delivery model by moving away from the its current single-supplier ICT contract to a mix of specialist vendors managed by an in-house team. In the process, it plans to change the council’s internal ICT organisation to increase the level of control and accountability for the new supply arrangements.

Overall, the Programme will drive better value for the residents of Croydon.

Procured via the G-Cloud 9 framework, Rainmaker will work as a delivery partner to support the council through the recommissioning of outsourced ICT services and the implementation of new contracts and a new operating model to build capability and bring control back to the council.

Matthew Wallbridge, CIO at Croydon Council, said: “We are pleased to be partnering with Rainmaker, whose core values and purpose have helped envision our journey by challenging the status quo through team collaboration across our business.

“Their ‘on the ground’ experience in supplier disaggregation and transformation has empowered Croydon to push the boundaries further towards delivering great services for the residents of Croydon and enabling technology to make a real difference to people’s lives”.

Mark Hastings, Director, Public Sector at Rainmaker, added: “We are delighted to be working with Croydon Council to help transform the way services are delivered to residents. Drawing on our expertise in disaggregation and innovative transformation in the public sector, we will work closely with the council on the adoption and application of the Service Design Manual and Technology Code of Practice and help them to embed agile working practices that benefit both the council and its residents.”

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