Innovation and changeDigital TransformationOpen partnership required to digitise government services, report says

Open partnership required to digitise government services, report says

The Government must embrace the best of private sector innovation if it is to deliver the high-quality digital services that citizens expect, a new report from the Institute of Directors has found

The Government must embrace the best of private sector innovation if it is to deliver the high-quality digital services that citizens expect, a new report from the Institute of Directors, supported by Atos, has found.

The Government has said in its Industrial Strategy that it is keen to use procurement as a means to raise the UK’s productivity, and the report argues digital services is one area ripe for improvement in 2018 through deeper partnership with the private sector.

Six in ten company directors surveyed by the IoD* thought digital services run by the public sector were inferior to those created by the private sector, such as online banking. In order to make improvements, a majority of IoD members thought the Government should focus on the services it wants to deliver rather than developing products itself, and improve the way it works with technology companies, large and small.

Over half of business leaders did, however, report that they had noticed a positive impact since the launch of the Government Digital Service (GDS) in 2011. GDS was responsible for the creation of gov.uk, a single point of access for Government information and services, which IoD members said had shown some success in providing services that were easier to use.

Key findings:

  • New survey of nearly 1,000 business leaders shows 77% think the public sector is poorly equipped to take advantage of changes due to technological advances and automation
  • 61% think government digital services are worse than those run by private sector
  • 60% say the Government does not make good enough use of private sector expertise, and 51% say a new model is needed for engagement with SMEs and larger technology partners

Overall however, more than three quarters of company directors expressed scepticism about the public sector’s ability to take advantage of technological advances including automation, while six in ten also think better use of data by the public sector could reduce the time they spend complying with regulations, and half (49%) say it could make them more productive.

 

Essential partners

The report calls for the Government to open itself up to digital transformation, viewing the private sector as an essential partner, and creating an environment that allows for innovation.

Stephen Martin, Director General of the Institute of Directors commented: “While there has been some improvement in recent years, business leaders still feel the public sector is lagging well behind when compared against the innovation we’ve seen from companies. Our members are both providers and users of government digital services. They are very keen that the Government make better use of the knowledge and experience that exists in businesses of all sizes.

“The gains could be not only better and more cost-efficient services, but also reduced time wasted on form-filling for companies. Raising the UK’s productivity is the driving force behind the Government’s economic policy, so they should be looking for opportunities to work with the private sector to improve their digital offering. This could make life easier for small firms in particular, freeing up time for our members to spend improving their businesses.”

Kulveer Ranger, Vice President, Strategy and Communications, Atos UK & Ireland said: “Government does not need to lead the way but should demonstrate that it can both identify and deliver the innovation that digital transformation can provide and which can lead to increased productivity. It can be said to have tried by establishing Government Digital Services, however, momentum appears to have slowed.

“By being open to a new partnership paradigm, government – and more importantly, government procurement – has the opportunity to harness greater innovation for the benefit of the citizen, and deliver improved productivity and value for the taxpayer.”

The full Digital government and the productivity puzzle report can be found here.

* The IoD conducted two surveys through its Policy Voice platform, the first between 27 June – 13 July 2017, with 991 respondents, and the second between 27 July – 10 August 2017, with 896 respondents. All of the results above come from these two surveys.

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