Service deliveryDigital Customer ServiceDVLA rolls out Alexa skill

DVLA rolls out Alexa skill

Motorists can access vehicle tax info through Amazon’s Alexa

DVLA has become the latest public sector organisation to trial an Alexa product, known as a ‘skill’, which allows customers to check their vehicle tax and MOT status.

Free to enable on the Alexa Skill Store, it works by customers reading out the vehicle registration to an Alexa-enabled device such as an Echo. ‘Alexa’ then reads the information back, letting the customer know when their vehicle tax is due.

This information, which is also available on gov.uk/check-vehicle-tax, helps customers to check the date their vehicle tax is due, 24 hours a day, 365 days a year.

Oliver Morley, DVLA’s Chief Executive said: “We’re really excited about trialling an innovative skill that gives customers access to information about their vehicles.

“Providing choice in how people use our services is important to DVLA and by trialling this skill we are giving customers another way to get information quickly and easily – helping them to keep on top of their vehicle tax.

“This is another example of how we are always looking to test new ways of providing digital services to make things simpler and better for the UK’s motorists.”

The DVLA skill is available here.

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