Service deliveryDigital Customer ServiceInsightful webinar discusses digital transformation in councils

Insightful webinar discusses digital transformation in councils

Recording of the State of our Digital Nation Webinar now available

A recent webinar entitled What is the state of our digital nation? discussed into how councils can ensure everyone has the skills they need to unlock the potential of digital technology and deliver improved services.

Designed to discuss the findings of the recent State of the Digital Nation report, the webinar was hosted by Agilisys, featured Shazia Hussain, Divisional Director for Customer Service at Tower Hamlets, David Tidey, Chief Information Officer at Richmond and Wandsworth and Paul Knight, Managing Consultant at Agilisys. This panel of experts provided insight and advice plus personal perspectives on the progress they’ve made so far on their digital transformations journeys.

Plenty of real-life examples of how they’re addressing the challenges and opportunities that come from the shift to digital were shared during the discussion. Those relatable experiences covered diverse topics including:

  • Who’s responsible for driving the digital agenda
  • How digital can be used to enhance interaction between the public and councils and improve the delivery of public services
  • How technology can enable councils to do things better
  • Why digital is a fundamental element of change
  • The need to bring stakeholders with you on the digital journey and the leadership required to drive effective change
  • The priorities driving digital transformation
  • Practical ways to introduce technology
  • Why digital is the new way of doing business
  • The barriers to digital transformation

A full recording of the Webinar, which also included an informative question and answer session, can be found by clicking here.

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