Service deliveryDigital Customer ServiceCouncil kick-starts digital transformation of its financial operations

Council kick-starts digital transformation of its financial operations

Solution includes integrated finance process automation for local government, mobile approval app and eSupplier self-service portal

East Hertfordshire District Council (EHDC) has kick-started the digital transformation of its financial operations by delivering a paperless service internally as well as to its customers.

The council hopes that by streamlining its core financial, purchasing and budgeting processes and managing its circa 20,000 annual transactions, the new financial management solution – delivered by Advanced – will free up staff to deliver greater value by creating a connected finance team with real-time ownership of their budgets. The move to automated digital processes will also help reduce the council’s carbon footprint.

The full solution includes Advanced’s specialist financial management solution and integrated finance process automation for local government, along with a budgeting and forecasting solution, mobile approval app, and an eSupplier self-service portal, which will all be managed by the council’s shared ICT partner, Stevenage Council.

The five-year contract was awarded through the Eastern Shires Purchasing Organisation and is a Crown Commercial Services RM1042 contract, a framework set up by the government to provide better access to approved suppliers.

EHDC provides essential services to over 144,700 residents and is replacing its previous financial systems to modernise its internal processes and to be ready for its external digital strategy which includes introducing paperless invoicing.

“Our goal is to become digital by default, delivering efficient services that meet the needs of our customers,” said Isabel Brittain, Head of Strategic Finance and Property at EHDC.

“This includes offering more flexible mobile access, automating financial processes and streamlining workflows to eradicate manual tasks for our staff, whilst making it easy to extract financial data for reporting.”

The solution will be used by 200 staff to manage more than 20,000 transactions and by up to 2,000 self-service suppliers. The budgeting and forecasting solution provided by Advanced shares the systems financial data and so allows self-service budget managers to create budgets, outturn forecasts and monthly reports to be produced quickly using real-time data.

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