Service deliveryDigital Customer ServiceHousing association launches new self-service app

Housing association launches new self-service app

App is part of strategy to maximise residents’ access to the internet

A Glasgow-based housing association has launched an exciting digital “app” which will provide a new way for customers to engage with the Association.

Thenue Housing’s totally free self-service app uses the latest software from 1st Touch to offer a range of services via phones or tablets.

Thenue is hailing the app as “great digital advance” and says it is part of its Digital Strategy to ensure that people can contact the Association as easily as possible. Thenue will retain all its existing methods of making contact with the Association, with which many of its customers are already familiar.

Brian Gannon, Thenue’s Head of Housing and Community Regeneration said: “Thenue has been developing its Digital Strategy which sets out in detail how we will maximise our residents’ access to the internet by supporting and encouraging them to go online.

“We also want to operate as efficiently as we can in line with our ongoing desire to deliver Value for Money in everything we do. The App is a brilliant way of moving forward digitally.

“Thenue also believes that by providing our own online services for those customers who regularly use the internet, we will free up our staff resources to better assist those tenants that need one to one support from us.”

The 1st Touch App is fully integrated with Thenue’s back-office housing management system which means tenants can view up to date transactions on their rent account and their repair history. Customers will also be able to report a repair, make a neighbour complaint and make a whole range of service requests – all of which immediately appear on Thenue’s system for action by staff.

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