Service deliveryDigital Customer ServiceGOV.UK Notify is now open for use

GOV.UK Notify is now open for use

The GOV.UK Notify platform is now live following a successful beta phase, the Government Digital Service (GDS) has announced

The GOV.UK Notify platform is now live following a successful beta phase, the Government Digital Service (GDS) has announced.

The platform is now fully available to all of central government following nine months of testing that featured 3.5 million messages, 32 live services, 850 code deployments, and 500 hours of user research.

The GDS says in a blog post: “From watching how people and teams are using Notify, we’re confident now is the right time to make it available to the rest of central government.”

The post continues: “We ran the invite-only beta to learn how to make it easy for service teams to start sending notifications to their users. A large element of this centered around making Notify as ‘self-service’ as possible.

“Being able to just ‘have a play’ with Notify, to create an account, to start sending test messages and to learn what the service could do (all without needing a meeting or a phone call) is an important aspect of self-service.

“Self-service is also important so we can rapidly scale to support a large number of users, without spending all our time helping teams learn to use our service.

“From watching how people and teams are using Notify, we’re confident now is the right time to make it available to the rest of central government.”

 

Successful trial

One department that successfully trialled Notify was Pension Wise.

“Before using Notify we were sending huge amounts of printed paper via post to our customers that complete their appointments,” said Aman Singh – Business Analyst, Pension Wise. “The lead time on these documents would be in the region of 10 days.

“Notify has allowed us to save significant amounts of money a year and give access to the information our customers need almost instantly.

“Since switching to Notify the uptake for our digital version of the document has been at an average of 90% of appointments attended. It’s just another element of our service we have been able to provide quickly and efficiently for our customers.”

GDS added that it expects to start offering Notify to local government by late 2017, once they’ve sorted out the pricing model.

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