CSE self-assessment tool launched
Tool provides organisations with update on how close they are to achieving the customer service standard
Tool provides organisations with update on how close they are to achieving the customer service standard
Customer Service Excellence (CSE) has developed and launched a new self-assessment tool which allows users to answer a few questions and find out what areas need to be focused on in order to achieve the standard.
To use the tool users need to complete a very short registration questionnaire, after which they can download a summary of status in PDF format.
The tools is designed to be dynamic so you can log in and update the form to keep a running check of your progress. To access the tool click here.
The Government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision. With this in mind Customer Service Excellence was developed to offer services a practical tool for driving customer-focused change within their organisation.