Service deliveryDigital Customer Service19 councils to join GOV.UK Verify trials

19 councils to join GOV.UK Verify trials

In all, 11 councils have signed up for the Older People’s Concessionary Travel pilot, and 14 councils have signed up for the Residents’ Parking Permits pilot

A total of 19 councils are to take part in GOV.UK Verify trials of new public services, namely the issuing of concessionary travel passes and resident parking permits.

In all, 11 councils have signed up for the Older People’s Concessionary Travel pilot, and 14 councils have signed up for the Residents’ Parking Permits pilot.

 

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The new identity assurance service says that many local authorities were keen to participate in both pilots and share resources and knowledge across both services and with other councils. The collaborative projects will be an opportunity for local authority experts from across the country and the GOV.UK Verify team to work together to build a transformed end-to-end digital service around secure online identity assurance.

The pilots aim to tackle the issues that users face when making a first time application for a residents’ parking permit or an older person’s concessionary bus pass. The focus is on introducing an online option to access the service (where one doesn’t currently exist) or improving the existing offering through business process re-engineering and service redesign. For residents in those areas it means they’ll have 24/7 access to a government service without having to physically bring, scan or post any documents in person to prove who they are.

 

The next steps

GOV.UK Verify added that it is preparing for the first discovery workshops for each service, which take place on Tuesday 18 October.

In advance of the workshops it plans to visit participating councils and analyse their processes to create a high-level service pattern and key personas. It will also gather in-depth data on service costs, user volumes and available channels for accessing the services. This will help quantify and track benefits to councils, inform pilot success criteria, as well as feed into the next iterations of the service specific business cases.

Updates and progress will be published on the Local Digital Coalition project pages for each pilot.

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