Service deliveryDigital Customer ServiceOnline ceremony planner aims to save council time and money

Online ceremony planner aims to save council time and money

System to save money by reducing the number of face to face or telephone interactions

The Islington Registration Service and Stopford Information Systems have teamed up to create an innovative wedding ceremony planning website that will allow couples to plan all the aspects of their ceremony from the comfort of their own home, day or night.

The ceremony planner offers couples a way to track their progress and helps them to understand all of the requirements for their ceremony.

The website will be branded as Say I Do and is beautifully designed to give users an elegant and pleasing system for managing their ceremony progress.

say-i-do

Couples will be provided with an easy way to access all of the information they need for their ceremony and will be able to see all of the tasks they need to complete before their big day. The FAQ will provide a source of information for any common questions couples might have, while the ‘ask the registrar’ function will allow couples to submit any additional questions to their registrar directly.

The system will also allow couples to complete essential tasks without having to meet with the registrar, such as paying fees and submitting readings, music and vows for approval. The system dashboard will then track percentage complete and prompt couples when a deadline is approaching.

 

Saving time and money

As well as helping happy couples, the system will provide important benefits to the registration service as a whole, improving the efficiency of the registration service and allowing registrars to report on statistics gathered from the ceremony planner.

The system will shift customer engagement to the Say I Do website, saving the service money by reducing the number of face to face or telephone interactions.

One minor change that will have a big impact on the service is the facility to take payments online which previously would have involved multiple face to face or telephone transactions.

While these changes may seem small in the day to day, it represents a significant time saving across multiple members of staff throughout the year.

Related Articles

Driving change through place-based partnerships: Part Two

Digital Customer Service Driving change through place-based partnerships: Part Two

6m Austin Clark
Research highlights need for simplified customer experience

Digital Customer Service Research highlights need for simplified customer experience

6m Jay Ashar
Double digital upgrade for Companies House

Digital Customer Service Double digital upgrade for Companies House

7m Jay Ashar
Online services to reduce errors in divorce applications

Digital Customer Service Online services to reduce errors in divorce applications

7m Jay Ashar
Massive growth in FOI requests to local authorities

Digital Customer Service Massive growth in FOI requests to local authorities

7m Jay Ashar
Alexa and Google Home to make government information accessible

Digital Customer Service Alexa and Google Home to make government information accessible

7m Jay Ashar
New case management system for youth services

Digital Customer Service New case management system for youth services

8m Jay Ashar
Microsoft technology to help victims of crime

Digital Customer Service Microsoft technology to help victims of crime

8m Jay Ashar