Service deliveryDigital Customer ServiceHMRC digital marks major milestone

HMRC digital marks major milestone

Five millionth user signs up to digital service

The five millionth customer has signed up to the Personal Tax Account, marking a major milestone in the ongoing development of HMRC’s digital services.

The Personal Tax Account (PTA) was launched in December 2015 and gives customers a one-stop online shop for all of their tax information. It gives customers the flexibility to access HMRC’s services at a time that suits them as the service is available 24 hours a day, 7 days a week.

Services already live on the PTA include:

  • receiving an Income Tax estimate and tax code
  • filing a Self Assessment tax return
  • claiming a tax refund directly into a bank account
  • checking and managing tax credits, including the ability to change your circumstances throughout the year
  • checking on State Pension
  • checking or updating Marriage Allowance
  • checking or updating work benefits

hmrc

The PTA is radically changing the way that customers contact HMRC and the effects of this have already been felt. Almost 1 million customers renewed their tax credits claim ahead of the 31 July deadline this year, representing a move away from the old paper and telephone methods of renewal.

Over 600,000 people have already received their Income Tax refund directly to their bank account without having to wait for a cheque in the post as before. And more than 100,000 people have checked their company car status details and updated them accordingly.

The Personal Tax Account is a major strand of HMRC’s digital drive to create a tax authority fit for the 21st century.

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