Service deliveryDigital Customer ServiceHertfordshire Shared Service extended to Broxbourne Borough Council

Hertfordshire Shared Service extended to Broxbourne Borough Council

Council says it joined the shared service in order to reduce costs and improve its customer services

Broxbourne Borough Council has joined founding partner Welwyn Hatfield Borough Council on the Hertfordshire Shared Service.

Broxbourne says it joined the shared service in order to reduce costs and improve its customer services for revenues and benefits such as housing benefit payments and Council Tax.

The project will realign Broxbourne Borough Council’s systems and operations, ensuring the two councils will share a single revenues and benefits application with shared resources delivering dedicated services to each council.

Sopra Steria, the company behind the initiative, supports both councils in their day to day operation with the backing of subject matter experts in ICT and business process services who can be deployed as and when needed.

Welwyn Hatfield Borough Council and Sopra Steria established the Hertfordshire Shared Service in 2009 to improve quality and efficiency of the council’s service delivery, with the potential for other councils to use the service as a hub for shared services part of the service’s design.

Sandra Beck, director of finance at Broxbourne Council commented: “This is an important move for Broxbourne Borough Council. We were impressed by the consistently high level of services delivered by Sopra Steria for Welwyn Hatfield Borough Council and we believe this shared service will benefit our council in the same way.”

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