Service deliveryDigital Customer ServiceSopra Steria chosen by North Ayrshire Council to support digital transformation

Sopra Steria chosen by North Ayrshire Council to support digital transformation

The partnership will introduce a new way of working to redesign services at North Ayrshire Council

Sopra Steria has been chosen by North Ayrshire Council to assist in the adoption of new, agile ways of working as part of its ongoing digital transformation.

The project will require Sopra Steria to empower and support North Ayrshire Council in the creation of two ‘proof of concept’ projects. The first will be designing with staff new ways of working to deliver revenues and benefits transactional services, and the second an integrated mobile working pilot with a departmental team.

The project is currently in the scoping and planning stage, whereby Sopra Steria and North Ayrshire Council are working together to assess and plan what is possible for the proof of concepts. Sopra Steria is managing both projects concurrently using one team in order to maximise the value of what can be delivered within budget, by injecting momentum and pace into a new way of working.

“North Ayrshire Council is recognised as providing some of the best local authority digital services in Scotland and the UK,” Alison McLaughlin, sector director, local and regional government, Sopra Steria commented. “Its commitment and ability to successfully deliver digital transformation of its customer service channels in a challenging financial climate has been central to this. We are delighted to have been chosen to help North Ayrshire realise effective cultural change through people-first, technology second services.”

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