Service deliveryDigital Customer ServiceDVSA wins digital award for collaboration

DVSA wins digital award for collaboration

The Driver and Vehicle Standards Agency (DVSA) has won an award for its digital service that records MOT results.

The Driver and Vehicle Standards Agency (DVSA) has won an award for its digital service that records MOT results.

In September 2015, DVSA, in partnership with Kainos, successfully switched all MOT garages in Great Britain over to the new MOT testing service.

This achievement was recognised with the Cross-Sector Digital Collaboration award at the DL100 Awards ceremony in London on 15 June 2016.

The DL100 Awards recognise achievements in the digital industry, celebrating both teams and individuals that are at the forefront of digital transformation.

The success of the project is down to continuous collaboration between users and the project team, made up of staff from DVSA and Kainos. As a result, the digital service is easy to use, flexible and less expensive, and innovative for the public sector.

Since launching, the service has recorded 31.5 million tests. Garages issue 150,000 MOT test results every day, which is more than 250 tests per minute.

The system is in constant use by more than 80,000 MOT testers in 22,700 garages across Great Britain.

The Government Digital Service also hailed the MOT testing service as ‘one of the best agile projects’ in a recent review.

Alex Fiddes, DVSA MOT Group Service Manager, received the award on behalf of DVSA. He said:

I’m thrilled that our joint efforts to successfully develop and introduce a modern service for MOT garages and testers has been recognised by this award.

This is a fantastic achievement. However, this not the end of the process. The service will be improved continuously based on user feedback, monitoring how the service is used and further research.

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