Service deliveryAdult Social CareChallenging the rise in council tax debts

Challenging the rise in council tax debts

Alternative routes to debt recovery that put the citizen first must be taken, says Agilisys

A new report in The Guardian highlights the growing problem of council tax debts across the UK. Average individual council tax debts have jumped by over 30% since 2011 – a cause for mounting concern among debt charities.

More worrying still is that the article also exposes the increasing reliance of many local authorities on enforcement for debt collection – an unwanted result of public funding cuts.

We understand that as well as needing to protect revenues to provide essential services, local authorities are facing increasing targets and tighter legislation – while many of the citizens they serve are struggling with changing financial circumstances.

 

In this challenging landscape, can debt collection ever be fair?

The answer is yes.

StepChange and the Money Advice Trust, along with many other charities dealing with debt issues, are calling for alternative routes to debt recovery that put the citizen first.

 

Agilisys works with local authorities to follow this exact principle.

We create and implement sensitive and citizen-centric revenue collection programmes that are more successful in collecting debt than enforcement – and that work as long-term, sustainable strategies.

As part of this, we focus on intervention at key trigger points in the collections process, ensuring debts are prioritised, sustainable repayment arrangements are agreed and breathing space is given where appropriate.

 

Want to learn more about sustainable revenue collection?

The issues highlighted in The Guardian are just the tip of the iceberg. Agilisys Revenue Collection has extensive experience of working to remove the reliance on enforcement as a means of collecting debt – and to ensure that serving customers and citizens with positive experiences remains at the heart of every organisation.

To find out more please contact me, Ian Biggadike at Ian.Biggadike@Agilisys.co.uk or on 07773 380227.

Please find The Guardian’s story

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