Fast growing customer transformation partner, Agilisys, has launched a national survey to discover what the really important quality and management challenges are, facing customer care and customer contact centres today.
With over 800 employees dedicated to delivering customer service and managing over 12million customer interactions every year through digital, voice and face-to-face channels, Agilisys is committed to raising standards in customer service across the UK.
The national survey aims to understand how organisations approach quality and monitoring, and to discover the main issues affecting the sector today.
Those who take part in the survey will a free and exclusive copy of the final report, which aims to provide a better understanding of this essential discipline.
A Quality Monitoring Best Practice Guide full of hints, tips and ideas will also be available, benchmarking best practice in the private and public sector.
There are just 13 simple questions and the survey should take less than 5 minutes.
Click here to start.